Brittney Reyes
Arlington,TX
Summary
Dynamic sales professional with a proven track record at Macy's, excelling in customer service and relationship building. Recognized for enhancing team productivity and achieving sales goals through effective communication and upselling techniques. Skilled in cash handling and inventory control, consistently delivering exceptional results in fast-paced retail environments.
Overview
14
14
years of professional experience
Work History
Sales Associate
Macys Department Store
08.2022 - 11.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Sales Associate
Ross Dress for Less
06.2022 - 04.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Order Picker
Razz Imports
04.2022 - 08.2022
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
Manager
Tommy Hilfiger
11.2015 - 03.2020
- Maximized performance by monitoring daily activities and mentoring team members.
- Opened and closed the store
- Key holder
- counted registers after each shift change
- floor sets
- inventory
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Manager
Rack Rooms Shoe Store
03.2015 - 11.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Sales Associate
Ross Dress for Less
01.2010 - 03.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Kelly High School
Chicago, ILSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Listening skills
- Outgoing personality
- Goal oriented
- Reliable and punctual
- Money handling
- Cash handling
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Conflict resolution
- Sales expertise
- Store opening and closing
- Product sales
- Customer needs assessment
- POS system operation
- Sales strategies
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Cleaning techniques
- Sales training
- Payment processing
- Inventory tracking
- Sales development
- Policy and procedure adherence
- Inventory control
- Merchandise display
- Order processing
- Product recommendations
- Display setup
- Sales goals attainment
- Point of sale operation
- Relationship selling
- Product promotions
- Shipment processing
- Fitting room maintenance
- Cold calling
- Sales forecasting
- Self-checkout assistance
- Friendly and outgoing
- Customer engagement
- Verbal and written communication
- Task prioritization
- Merchandising
- Retail loss prevention
- Exceeds sales goals
- Retail merchandising expertise
- Price quote preparation
- Excellent communication skills
- Positive and professional
- Written and oral communication skills
- B2B sales and customer service
- Contact follow-up
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Sales Associate
Macys Department Store
08.2022 - 11.2023
Sales Associate
Ross Dress for Less
06.2022 - 04.2023
Order Picker
Razz Imports
04.2022 - 08.2022
Manager
Tommy Hilfiger
11.2015 - 03.2020
Manager
Rack Rooms Shoe Store
03.2015 - 11.2015
Sales Associate
Ross Dress for Less
01.2010 - 03.2013
Kelly High School
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