Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brittney Richardson

Brittney Richardson

Hartford,CT

Summary

Dynamic customer service professional with a proven track record at Target & Walmart, excelling in cash handling and fostering customer loyalty through empathy and effective problem resolution. Demonstrated strong work ethic and integrity while training teams and enhancing performance, ensuring a positive shopping experience and efficient operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Walmart
11.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Inbound Stocker

Target
07.2024 - Current
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Customer Service Representative

Atlantis Fresh Market
12.2023 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Shift Manager

McDonald's
10.2021 - 12.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

Logan Senior High School
Logan, WV
2010

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Customer service excellence
  • Cash register operation
  • Order taking
  • Professionalism and courtesy
  • Product restocking
  • Product knowledge
  • Refunds and exchanges

Certification

Serv-Safe & also ALL food management certifications

Timeline

Cashier

Walmart
11.2024 - Current

Inbound Stocker

Target
07.2024 - Current

Customer Service Representative

Atlantis Fresh Market
12.2023 - 07.2024

Shift Manager

McDonald's
10.2021 - 12.2023

Logan Senior High School

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