Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Efficient billing professional with 10 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Hi, I’m
Brittney Rivera
Marion,AR
Summary
Overview
16
years of professional experience
Work History
Higginbotham Family DentalWest Memphis, AR
Dental Insurance Coordinator
11.2016 - 12.2021
Job overview
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Maintained accurate records of customer payments.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Monitored outstanding invoices and performed collections duties.
- Responded to customer concerns and questions on daily basis.
- Generated monthly billing and posting reports for management review.
- Collaborated with customers to resolve disputes.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive dental operations.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Updated patient records with accurate, current insurance policy information.
- Trained new staff on current, correct insurance verification procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Generated reports to track insurance verifications and claim progress.
- Chased insurance companies to achieve accurate and timely payments.
- Established and maintained relationships with insurance providers for productive communications.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Verified accuracy of accounts payable payments, resulting in 45% reduction in payment errors and check reissues
Delta Orthopaedics & Sports MedicineWest Memphis, AR
Medical Assistant
06.2015 - 11.2016
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls on 8 line phone to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Premier Dental Care Memphis, TN
Patient Coordinator
03.2015 - 06.2015
Job overview
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Used Dentrix to schedule patients.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Followed up with patients to reschedule missed appointments.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
Branford Medical Inc.Cordova, TN
Administrative Assistant
05.2006 - 03.2015
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Rossville AcademyRossville, TN
High School Diploma
05.2008
University Overview
University of MemphisMemphis, TN
No Degree from Business
University Overview
Skills
- Excellent Administrative Abilities
- Customer Satisfaction
- Accounts Payable and Accounts Receivable
- Claims Preparation
- 10-Key Data Entry
- Insurance Coverage Limits
- Clerical Support
- Filing Systems
Timeline
Dental Insurance Coordinator
Higginbotham Family Dental
11.2016 - 12.2021
Medical Assistant
Delta Orthopaedics & Sports Medicine
06.2015 - 11.2016
Patient Coordinator
Premier Dental Care
03.2015 - 06.2015
Administrative Assistant
Branford Medical Inc.
05.2006 - 03.2015
Rossville Academy
High School Diploma
University of Memphis
No Degree from Business
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