Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Brittney Roberts

Brittney Roberts

New York,NY

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, and contract management. Recognized for exemplary customer service and team collaboration.

Overview

9
9
years of professional experience

Work History

Business Manager/Surgical Coordinator

Albert Plastic Surgery
New York, NY
05.2021 - 12.2023
  • Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Conducted research on current industry trends to identify potential areas for improvement in business operations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Modified existing software systems to enhance performance and add new features.
  • Developed marketing plans for new products or services offered by the company.
  • Negotiated pricing agreements with vendors and suppliers based on organizational needs.
  • Completed relevant insurance and other claim forms.
  • Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
  • Monitored sterile field during surgical procedures, ensuring that only authorized personnel entered the OR.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
  • Recommended process improvements that would reduce costs while increasing productivity.
  • Implemented safety protocols throughout the workplace to protect employees from harm.
  • Provided training sessions for employees on new software systems used in business operations.
  • Delegated work to staff, setting priorities and goals.

Executive Assistant/Customer Relations Manager

The Beauty Brokers
New York, NY
12.2018 - 11.2020
  • Designed business efficiencies resulting in 3x sales and services between March - November of 2020
  • Created recurring revenue stream by implementing an annual membership program.
  • Acted as a liaison between the executive and internal and external stakeholders to facilitate communication flow.
  • Leveraged word processing software to create proposals, letters and memos.
  • Screened phone calls for executive to instantly identify priority clients and filter out spam calls.
  • Responded promptly to inquiries from clients regarding products or services offered by the company.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executive.
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive and team.
  • Conducted research on various topics as requested by executive.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Maintained confidential records and files related to executive operations.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Prepared invoices and drafted memos for executives.

Co-Founder/Business Manager

Brownfox Coffee Co.
Charleston, SC
01.2015 - 03.2018
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Monitored industry trends to stay abreast of current developments.
  • Analyzed customer feedback to improve product offering and services.
  • Developed strategies to increase brand awareness through public relations initiatives.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Adhered to health department regulations concerning sanitation standards.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Sourced venues that met the needs of individual events while staying within budget constraints.
  • Oversaw advanced event registration and day-of check-in to handle high volume of guests.
  • Maintained accurate records of all suppliers used for events.

Education

Journeyman Program - Special Effects & Multimedia Make-up Artistry

Make-Up Designory - New York
New York, NY
01-2007

Associate of Arts - Business Communications

Trident Technical College
Charleston, SC
04-2006

Skills

  • Adobe Acrobat
  • Google Workspace
  • Microsoft Office Suite
  • Canva
  • CRM Software
  • Executive Support
  • Travel Coordination
  • Data Collection & Confidentiality
  • Business Administration
  • Budget Administration
  • Partnership Development
  • Spreadsheet Tracking
  • Client/Customer Relations Management
  • Schedule Management
  • Contract Management
  • Employee Management
  • Social Media Knowledge
  • Self-Starter
  • Resourceful
  • Process Improvements

Hobbies and Interests

  • My dog
  • Exploring the planet
  • Volunteering at NY Cares & GallopNYC
  • Special F/X in film
  • Outdoor activities
  • Painting

Timeline

Business Manager/Surgical Coordinator

Albert Plastic Surgery
05.2021 - 12.2023

Executive Assistant/Customer Relations Manager

The Beauty Brokers
12.2018 - 11.2020

Co-Founder/Business Manager

Brownfox Coffee Co.
01.2015 - 03.2018

Journeyman Program - Special Effects & Multimedia Make-up Artistry

Make-Up Designory - New York

Associate of Arts - Business Communications

Trident Technical College
Brittney Roberts