Brittney Robertson
Fort Belvoir,VA
Summary
Dynamic and adaptable military spouse with over ten years of experience in customer service, excelling in communication, conflict resolution, and team collaboration to drive customer satisfaction. Proven ability to thrive in diverse environments while providing support to colleagues and customers. Strong commitment to fostering a culture of honesty and loyalty within organizations, ensuring a positive and productive workplace. Eager to leverage skills and experience to contribute effectively to a new team.
Overview
12
12
years of professional experience
Work History
Customer Service Clerk
Harris Teeter
Alexandria, VA
09.2025 - Current
- Helped customers by answering phone calls, assisting with money orders and lottery purchases, and responding to general questions.
- Kept an eye on the sales floor, made sure team members got their breaks, and stepped in whenever help was needed.
- Picked and prepared in-store orders and helped ensure they were ready for delivery on time.
- Followed planograms to keep products organized, easy to find, and correctly priced.
- Assisted customers at self-checkout and finding products throughout the store.
- Assisted customers with inquiries and product selection to enhance shopping experience.
Cashier Team Lead
Whole Foods Market
Oakland, CA
11.2021 - 06.2025
- Maintained high service standards by observing interactions, providing constructive feedback, and supporting the team in areas where improvement is needed.
- Supervised the front end, declared registers, and managed the break board to maintain a smooth workflow. Also, handled customer concerns and complaints, resolving issues effectively.
- Trained and onboarded new hires with hands-on instruction while going over store procedures. Improved metrics created new ways to help boost team productivity.
- Processed payments and handled cash while operating the POS system.
- Answered calls, processed refunds, returns, and exchanges while at the Service Desk.
Customer Service Representative
Teledirect
Slidell, LA
02.2020 - 05.2021
- Provided exceptional customer service by resolving issues promptly, effectively handling messages and transferring calls to meet client satisfaction goals.
- Managed calls from numerous companies performing tasks such as placing orders, booking reservations, and taking messages.
Brand Team Member
Target
Staten Island, NY
07.2017 - 05.2018
- Trained new staff on operational procedures, ensuring consistency in service quality and efficiency.
- Led brand strategy development to enhance market positioning and customer engagement.
- Executed planogram layouts and completed price changes to ensure merchandise was placed accurately and consistently on the floor.
- Organized and prioritized work to complete assignments in a timely manner.
Shoe Sales Associate
Nordstrom Rack
Honolulu, HI
12.2016 - 06.2017
- Ability to track and analyze sales to ensure goals are being met. Also, implementing effective ways to drive sales.
- Assisted customers in finding footwear that met their unique preferences for both style and comfort.
- Maintained an organized backroom, making it easily accessible to get merchandise for the customer quickly.
- Managed inventory levels, ensuring optimal stock availability and organization on sales floor.
Sales Associate
Target
Virginia Beach, VA
09.2014 - 08.2016
- Provided assistance in other departments as needed during busy times or staffing shortages, allowing the store to run smoothly.
- Kept the sales floor clean, neat, and well-stocked at all times to provide a safe and positive shopping environment.
- Supported customers in locating and selecting products while providing product information and recommended current promotions.
Education
High School Diploma -
Bayside High School
Virginia Beach, VA06-2024
Skills
- Performance Monitoring & Reporting
- Data Entry
- Problem Solving
- Customer service excellence
- Payment processing
- Quality assurance
- Active listening
- Highly motivated
- Team collaboration
- Advanced oral and written communication skills
- Decision-making
- Empathy and patience
Timeline
Customer Service Clerk
Harris Teeter
09.2025 - Current
Cashier Team Lead
Whole Foods Market
11.2021 - 06.2025
Customer Service Representative
Teledirect
02.2020 - 05.2021
Brand Team Member
Target
07.2017 - 05.2018
Shoe Sales Associate
Nordstrom Rack
12.2016 - 06.2017
Sales Associate
Target
09.2014 - 08.2016
High School Diploma -
Bayside High School