Brittney Robinson
Columbia,MD
Summary
Dynamic business operations professional recognized for driving productivity and efficiency in task execution. Expertise in process optimization, project management, and data analysis facilitates streamlined workflows and significant enhancements in operational effectiveness. Strong communication, problem-solving, and leadership abilities foster team collaboration and propel organizational success. Committed to continuous improvement and delivering results that align with strategic objectives.
Overview
13
13
years of professional experience
Work History
Supervisor: Main Admitting
The Johns Hopkins Hospital
05.2023 - Current
- Supervise complex multi-payer insurance verification and benefits eligibility procedures for multiple specialty areas across several JHH entities.
- Train and coach the Admitting staff; monitor activity for quality and productivity; analyze, develop and produce feedback and management reports; conduct quality audits; coordinate the development of and implement departmental registration and admission protocols.
- Train and mentor team members to enhance productivity and improve workflow efficiency.
- Implemented process improvements that streamlined operations and reduced downtime across departments.
Supervisor: Pediatric ED and Labor & Delivery
The Johns Hopkins Hospital
01.2022 - 05.2023
- Responsible for supervising, training, counseling and motivating team members
- Trains and coaches the Service Center staff; monitors activity for quality and productivity; analyzes, develops and produces agent feedback and management reports; conducts quality audits; coordinates the development of and reviews and implements departmental registrations and admission protocols
- Responsible for serving in the Supervisory role as a group/team mentor and resource liaison
- Ensures sufficient staffing levels for the Service Center twenty-four/seven
- Instills Service Excellence concept throughout the staff.
Administrative Supervisor
Johns Hopkins Community Physicians
06.2021 - 01.2022
- Works in collaboration with the Practice Administrator to provide leadership and guidance to the Medical Office Assistant (MOA) staff to ensure the provision of safe, quality care in an efficient and productive manner
- Participates in the interviewing, hiring and orientation of new MOA staff, including the training, competency assessments, and performance evaluation processes
- An integral member of the Interdisciplinary Health Care team, supporting the practice leadership in the day to day management of practice site operations
- Provides objective feedback to MOA staff regarding performance expectations and follows up to ensure compliance
- Communicates actions in a timely manner to practice administrator
- Leads service excellence initiatives in support of internal and external customers and coordinates staff involvement in community events
- Assumes management responsibilities in the absence of the Practice Administrator.
Admission Services Expediter
The Johns Hopkins Hospital
07.2019 - 06.2021
- Manage complex multi-payer insurance verification and benefits eligibility procedures
- Obtain and complete documentation for pre-certification and referral/authorizations
- Acts as a liaison between attendant and resident physicians, nursing and administrative staff to ensure timely, clinically appropriate placement and posting of patients following hospital guidelines and under the direction of the Nursing Coordinator
- Handles decedent affairs, including coordinating with physicians and nurses to assist in completing all necessary decedent care paperwork required by state and federal laws and JHH policies
- Screen all deaths for medical examiner’s jurisdiction in compliance with the state law
- Provide autopsy information to family members, medical and research personnel and others in compliance with departmental guidelines
- Inform appropriate organ banks, anatomy board and/or pathology of consents
- Maintain mortuary census and autopsy records logs
- Assist with training new employees.
Patient Services Coordinator III
The Johns Hopkins Hospital
03.2018 - 07.2019
- The Patient Service Coordinator handles all administrative (non-clinical) aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information
- Offers friendly, courteous assistance to every patient to ensure that the patient has a positive, professional experience while at Johns Hopkins
- Demonstrates proficiency in the use of the hospital’s automated scheduling, registration and billing systems
- Assist hospital staff with decedent affairs.
Office Manager
City of Rockville
01.2017 - 03.2018
- Directs all aspects of the Front Desk operation to include process development / management, staff management and training of approximately 8-15 part time employees, coverage of open shifts, and resolution of complex questions / concerns and provision high quality customer service
- Hire, supervise, schedule, coordinate and evaluate activities of others involved in performing secretarial/clerical activities of the office
- Skilled in the use and administration of the City's registration, reservation, point of sale, payroll and financial software
- Serves as the 'super user' for the facility in managing the systems
- Instructs lower classified staff, and others on work methods of administrative duties, customer service, cash handling and use of technology / computer systems
- Reconciles revenues and prepares bank deposits
- Ensures deposits are received at the bank in a timely manner
- Maintains responsibility for the facility's change fund
- Prepares, reviews and reconciles bi-weekly payroll for the Division's part time staff using an electronic timekeeping system
- Serves as point of contact for customer inquiries on financial questions, and responds to inquiries regarding facility and program information
- Tracks collection of customer's scheduled monthly payments, including contacting customers to collect past due balances
- Assists in marketing efforts of the Division, such as maintenance of the Division's website, creating and editing flyers and other marketing collateral, as well as seeking new ways to publicize the facility's offerings
- Assists the supervisor and other staff with a variety of administrative processes such as expenditure / revenue tracking, file management, correspondence and data entry
- Receives and processes facility reservations.
Administrative Support Technician II
Howard County Rec. & Parks
06.2016 - 01.2017
- Provides Administrative support on the Registration Customer Service Team providing advanced clerical and accounting functions supporting the recreational licensed childcare registration, and assists with all aspects of the registration process
- Process all types of registration via walk-in, telephone, mail, fax and email, providing customer service to internal and external customers
- Responsible for all aspects of the child care monthly billing process
- Reconcile and verify daily deposits
- Provide registration assistance at occasional evening, weekend or off-site programs
- Facilitates a monthly Customer Service Team staff meeting Responsible for identifying and applying good sustainability practices into all aspects of Department operations.
Athletic Leader/Technician
Howard County Rec. & Parks
11.2015 - 06.2016
- Performs typical administrative duties such as enforcing competitive league/tournament protocols and rules
- Communicates and coordinates with league staff at multiple locations, conducting or ensuring proper pre-game meetings, and working with referees and other volunteer staff and employees to maintain schedule
- Assist on set up and take down of equipment as well as field/ site prep to ensure best possible facility
- Provide direct leadership of camps, classes, and leagues
- Certified in First Aid/CPR and also certified in Concussion Safety and American Sport Education.
Inventory Control Team Lead
Under Armour
08.2015 - 06.2016
- Supervises a team of 25 associates dedicated to accurately handling the movement of millions of units of inventory daily through thousands of shelving locations
- Maintains integrity of inventory at all times by auditing processes and procedures and preparing reports
- Responsible for simultaneously overseeing multiple inventory projects, including but not limited to letups, cycle counts, special pulls, and discrepancy resolution
- Collaborates with corporate retail team to supply hangers for retail stores nationwide.
Returns/ Rework Team Lead
Under Armour
06.2013 - 08.2015
- Guides a team of up to forty associates in accurately processing global and bulk returns to ensure procedural follow through and accurate disposition
- Mentor, coach, and develop a cohesive Returns Team focused on continuous improvement while maintaining positive customer relations
- Foster an environment of positive contributions by the Returns Team in supporting other UA departments
- Managed multiple (25,000+ units) inventory projects, while maximizing the value of returned UA assets.
Front End Supervisor
Dick's Sporting Goods
09.2012 - 06.2013
- Served as a primary customer service provider at the front end and liaison between customers and management
- Regulated break schedule and processed hourly reports to ensure store metrics were being upheld
- Compiled financial reports pertaining to cash receipts, expenditures and profit and loss with my duties of cash deposit preparation and register balancing
- Other duties included department audits, loss prevention monitoring, and answering customer telephone calls promptly and in an appropriate manner.
Education
Bachelor of Science - Sports Management
Wilmington University
05.2012
Skills
- Strategic Planning
- Schedule development
- Business Development
- Staff Management
- Data Analytics
- Operations Management
- Complex Problem-Solving
- Business Administration
- Process Monitoring and Improvement
- Project Management
- Financial Management
- Customer service
Timeline
Supervisor: Main Admitting
The Johns Hopkins Hospital
05.2023 - Current
Supervisor: Pediatric ED and Labor & Delivery
The Johns Hopkins Hospital
01.2022 - 05.2023
Administrative Supervisor
Johns Hopkins Community Physicians
06.2021 - 01.2022
Admission Services Expediter
The Johns Hopkins Hospital
07.2019 - 06.2021
Patient Services Coordinator III
The Johns Hopkins Hospital
03.2018 - 07.2019
Office Manager
City of Rockville
01.2017 - 03.2018
Administrative Support Technician II
Howard County Rec. & Parks
06.2016 - 01.2017
Athletic Leader/Technician
Howard County Rec. & Parks
11.2015 - 06.2016
Inventory Control Team Lead
Under Armour
08.2015 - 06.2016
Returns/ Rework Team Lead
Under Armour
06.2013 - 08.2015
Front End Supervisor
Dick's Sporting Goods
09.2012 - 06.2013
Bachelor of Science - Sports Management
Wilmington University