Brittney Rodriguez
Miami,FL
Summary
Seeking a position in an organization, where my abilities, education, background and success of performance can be utilized. I am a dedicated, result oriented individual committed to meeting and exceeding goals and objectives established by an organization.
Overview
7
7
years of professional experience
Work History
Contracts and Grants Specialist
Citrus Health Network Inc.
Hialeah, FL
09.2022 - Current
- Prepares and submits monthly invoices to funders.
- Maintains and updates tracking logs, for outgoing and submitted proposals.
- Work with departmental staff to answer general grant & contract-related questions, via e-mail or telephone.
- Prepare incoming/outgoing subcontracts packet for submission.
- Provides support to Payroll Manager to process payroll biweekly
- Assists in credentialing process for new/ current providers.
- Prepares quarterly provider productivity presentations.
Office Manager
Cima Med Spa
Miami, FL
01.2022 - 09.2022
- Improved patient satisfaction by providing efficient scheduling and timely appointment confirmations.
- Streamlined patient registration processes for a smoother check-in experience and reduced wait times.
- Enhanced patient communication by promptly addressing inquiries and concerns in a professional manner.
- Collaborated with medical staff to ensure accurate record-keeping, contributing to improved patient care.
- Assisted with the implementation of a new electronic health records system, leading to more organized and accessible patient information.
- Supported clinical staff by preparing exam rooms, stocking supplies, and assisting with minor procedures when needed.
- Managed high call volume efficiently, directing calls to appropriate departments and minimizing hold times for patients.
- Implemented an appointment reminder system that resulted in fewer missed appointments and increased clinic productivity.
- Conducted patient follow-up calls after appointments to assess satisfaction levels and gather feedback for improvement opportunities.
- Developed training materials for new hires on office policies and procedures which led to increased efficiency among the team members.
Patient Access Representative
University Of Miami Health System
Miami, FL
10.2021 - 12.2021
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Product Operations Manager
Globeius , Inc.
Miami, FL
01.2021 - 10.2021
- Optimized product operations by streamlining processes and implementing best practices.
- Improved inventory management for increased efficiency and reduced costs.
- Managed vendor relationships, ensuring timely delivery and quality control of materials.
- Collaborated with sales and marketing teams to develop targeted campaigns for product promotion.
- Conducted market research and analysis, identifying opportunities for product improvement and growth.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Administrative Assistant
Globeius, Inc.
Miami, FL
05.2017 - 01.2021
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provided administrative support to ensure efficient operation of office
- Carried out all administrative duties such as filing, copying, bindings, scanning, etc.
- Organized and maintained voluminous paper and electronic files
- Answered incoming calls and assisted in providing guidance to caller inquiries
- Processed and invoiced orders for accounting using Great Plains accounting software system
Education
MBA - Business Administration
Florida International University
Miami, FL05.2024
Bachelor of Arts - Health Services Administration
Florida International University
Miami, FL08.2020
Skills
- Microsoft Office proficient (Excel, Word, Outlook, PowerPoint)
- Experience use of Mac & Window Computer and Programs
- Exceptional communication skills
- Excellent organizational and time management skills
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Contracts and Grants Specialist
Citrus Health Network Inc.
09.2022 - Current
Office Manager
Cima Med Spa
01.2022 - 09.2022
Patient Access Representative
University Of Miami Health System
10.2021 - 12.2021
Product Operations Manager
Globeius , Inc.
01.2021 - 10.2021
Administrative Assistant
Globeius, Inc.
05.2017 - 01.2021
MBA - Business Administration
Florida International University
Bachelor of Arts - Health Services Administration
Florida International University