Brittney Rodriguez
Miami,FL
Summary
Seeking a position in an organization, where my abilities, education, background and success of performance can be utilized. I am a dedicated, result oriented individual committed to meeting and exceeding goals and objectives established by an organization.
Overview
7
7
years of professional experience
Work History
Contracts and Grants Specialist
Citrus Health Network Inc.
2022.09 - Current
- Prepares and submits monthly invoices to funders.
- Maintains and updates tracking logs, for outgoing and submitted proposals.
- Work with departmental staff to answer general grant & contract-related questions, via e-mail or telephone.
- Prepare incoming/outgoing subcontracts packet for submission.
- Provides support to Payroll Manager to process payroll biweekly
- Assists in credentialing process for new/ current providers.
- Prepares quarterly provider productivity presentations.
Office Manager
Cima Med Spa
2022.01 - 2022.09
- Improved patient satisfaction by providing efficient scheduling and timely appointment confirmations.
- Streamlined patient registration processes for a smoother check-in experience and reduced wait times.
- Enhanced patient communication by promptly addressing inquiries and concerns in a professional manner.
- Collaborated with medical staff to ensure accurate record-keeping, contributing to improved patient care.
- Assisted with the implementation of a new electronic health records system, leading to more organized and accessible patient information.
- Supported clinical staff by preparing exam rooms, stocking supplies, and assisting with minor procedures when needed.
- Managed high call volume efficiently, directing calls to appropriate departments and minimizing hold times for patients.
- Implemented an appointment reminder system that resulted in fewer missed appointments and increased clinic productivity.
- Conducted patient follow-up calls after appointments to assess satisfaction levels and gather feedback for improvement opportunities.
- Developed training materials for new hires on office policies and procedures which led to increased efficiency among the team members.
Patient Access Representative
University Of Miami Health System
2021.10 - 2021.12
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Product Operations Manager
Globeius , Inc.
2021.01 - 2021.10
- Optimized product operations by streamlining processes and implementing best practices.
- Improved inventory management for increased efficiency and reduced costs.
- Managed vendor relationships, ensuring timely delivery and quality control of materials.
- Collaborated with sales and marketing teams to develop targeted campaigns for product promotion.
- Conducted market research and analysis, identifying opportunities for product improvement and growth.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Administrative Assistant
Globeius, Inc.
2017.05 - 2021.01
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provided administrative support to ensure efficient operation of office
- Carried out all administrative duties such as filing, copying, bindings, scanning, etc.
- Organized and maintained voluminous paper and electronic files
- Answered incoming calls and assisted in providing guidance to caller inquiries
- Processed and invoiced orders for accounting using Great Plains accounting software system
Education
MBA - Business Administration
Florida International University
Miami, FL05.2024
Bachelor of Arts - Health Services Administration
Florida International University
Miami, FL08.2020
Skills
- Microsoft Office proficient (Excel, Word, Outlook, PowerPoint)
- Experience use of Mac & Window Computer and Programs
- Exceptional communication skills
- Excellent organizational and time management skills
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Contracts and Grants Specialist
Citrus Health Network Inc.
2022.09 - Current
Office Manager
Cima Med Spa
2022.01 - 2022.09
Patient Access Representative
University Of Miami Health System
2021.10 - 2021.12
Product Operations Manager
Globeius , Inc.
2021.01 - 2021.10
Administrative Assistant
Globeius, Inc.
2017.05 - 2021.01
MBA - Business Administration
Florida International University
Bachelor of Arts - Health Services Administration
Florida International University
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