Brittney RogersSmith

• Monitor facility access points, employing verification procedures to authenticate identification and credentials of individuals

• Respond quickly and effectively to alarms, emergencies, and incidents following procedures.

• Maintain precise and detailed logs documenting activities, incidents, and notable observations.

• Responded to telephone inquiries and complaints following standard operating procedures.

• Remainder open to feedback from supervisor and peers to build and improve skills set.

• Utilized automated systems to log and retrieve call information.

• Addressed customers courteously using suitable methods and problem-solving skills.

• Maintain knowledge of company products to provide helpful suggestions and recommendations in customers.

• Greeted customer by name and display respectful attitude, helping develop support with customer base and build lasting relationships.

• Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.

• Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.

• Observed changes in patient status and response and immediately communicated concerns to nursing staff.

• Lifted and repositioned non-ambulatory patients to prevent accidents and falls.