Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Rowe

Jacksonville,FL

Summary

Dependable Lead Kennel Technician skillful in handling animals up to 150 pounds. Demonstrated history of building strong client relationships and bonds with pets. Maintains order when caring for multiple animals with diverse temperaments. Well-versed in team building and animal care.

Overview

6
6
years of professional experience

Work History

Lead Kennel Technician

Forever Vets Animal Hospital
08.2022 - Current
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Monitored animal behavior closely, identifying signs of stress or illness and reporting concerns to veterinary staff in a timely manner.
  • Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.

Sales Associate

H&M Hennes & Mauritz
10.2019 - 03.2020
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Kennel Technician

Pacetti Road Pet Spa
06.2018 - 07.2019
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
  • Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
  • Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
  • Enhanced animal socialization skills through daily interaction and playtime activities.
  • Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
  • Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
  • Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.

Barista

This & That Cafe
03.2018 - 06.2018
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Education

GED -

First Coast Technical College
Palatka, FL
06.2017

Skills

  • Nutrition management
  • Team leadership
  • Resource allocation
  • Active listening
  • Animal handling expertise
  • Canine behavior understanding
  • Organizational skills
  • Scheduling abilities

Timeline

Lead Kennel Technician

Forever Vets Animal Hospital
08.2022 - Current

Sales Associate

H&M Hennes & Mauritz
10.2019 - 03.2020

Kennel Technician

Pacetti Road Pet Spa
06.2018 - 07.2019

Barista

This & That Cafe
03.2018 - 06.2018

GED -

First Coast Technical College

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Brittney Rowe