Brittney Rupert
Athens,TN
Summary
Results-focused veteran with proven track record in successful improvement initiatives, including policy and procedure development, efficient workflow coordination and process refinement or restructuring. Brings proficiency in interpersonal communications and time management.
Overview
2024
2024
years of professional experience
Work History
Medicare Benefits Consultant
Senior Financial Group
07.2022 - 06.2023
- Grew book of business through establishing and maintaining positive client relationships.
- Facilitated increased revenue by building and personally maintaining a relationship with two Summit clinics in Athens and Etowah.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Coordinated with the Marketing Specialist to create documents and materials to be used with Summit groups (currently working on a monthly newsletter).
Leasing Consultant
Latitude Residential
01.2022 - 06.2022
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
- Verified tenant incomes and other information before accepting lease applications, averaging five complete move-ins per month, limited by availability in communities
- Kept over 400 records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
- Escalated major issues to property manager for immediate remediation
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Responded to requests and scheduled appointments for property showings
Certified Personal Trainer
Planet Fitness
08.2020 - 12.2021
- Designed specific workout systems for individual clients based on performance ability averaging 20 individual plans per week and 45-50 different group exercise plans per week
- Monitored proper execution and form of clients and adjusted positions to improve results and safety
- Explained exercise modifications and contraindicated movements to participants with history of injury
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics
- Educated club members about relationship between nutrition and fitness
- Assisted Fitness Training Service Manager in training regionally including leading meetings, if needed, assisting with grand openings, and assessing potential trainers to provide feedback to upper management
Service Desk
Planet Fitness
08.2019 - 08.2020
- Diagnosed and resolved user system functionality issues to enable completion of desired operations
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
- Discussed customer concerns regarding product usage, billing or sanitation concerns to promote improved user experience
- Maintained transaction security by verifying payment cards against identification
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process with over 5,000 active members
- Assisted in training new employees
- Acted as secondary Fitness Trainer
- Maintained PF cleanliness standards
Front Office Manager
Briora Ballroom Dance Studio
09.2018 - 06.2019
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses of over 100 active clients
- Oversaw quality control and productivity rates to increase revenue and production times
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Utilized client and staff feedback to maintain customer partnerships and increase revenue
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Shift Supervisor
Pilot Flying J
2015 - 2017
- Completed store opening and closing procedures, including setting up registers and checking products
- Helped store management meet standards of service and quality in daily operations
- Responded to and resolved customer questions and concerns
- Applied security, safety and loss prevention strategies during shifts
- Worked with team members to improve performance and implement training updates
- Collaborated on hiring and termination decisions with management
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Directly oversaw overnight store operations, including issuing staff assignments and creating production lists
- Motivated and disciplined employees according to established requirements
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
- Designed and Implemented checklists for shift start and end to help with smooth transitions
- Received frequent customer compliments for going above and beyond normal duties
- Frequently resolved situations involving alcohol impaired individuals especially regarding sale of additional alcoholic beverages
- TAPS certified to sell alcohol in TN
Medical Assistant
Athens Medical Group
09.2012 - 08.2014
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, Alzheimer's, bipolar disorder and muscular dystrophy in addition to managing scheduling and patient charts for over 100 patients
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus, including heart monitors, stress tests, and biopsies
- Assisted in set up and conduct of pap smears
- Filed with insurances for approval for procedures or medications as required and assisted with coding and documentation requirements
- Performed one on one client education for diabetes including teaching proper injection and glucose testing procedures
- Worked with NHC homecare facility to obtain orders and provide care for patients due to provider being NHC Director
- Collaborated with drug representatives to secure samples of necessary prescriptions for clients with financial need
Medical Assistant
Ballinger Clinic
08.2011 - 08.2012
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored expiration of medical supplies and medications.
- Ordered and prepared reagents and supplies as Quality Control Officer for in-house lab equipment
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Performed EKGs, venipunctures, suture removals, dressing changes, cultures with incubator, and in-house labs
- Served as float position, including medical records and lab technician positions in absence of normal employee
- Acted as emergency clinic medical assistant with on call provider for emergency clinic on weekends
- Implemented spirometry program including installing software and conducting training with all clinic employees
- Organized clinic wide chart review for over 100 Medicare patients for completing and filing government paperwork for clinic reimbursement resulting in over $3,000 additional monthly income
Sales Associate
Office Max
2010 - 08.2011
- Trained and served as peer coach for new sales associates
- Maintained up-to-date knowledge of product and service offerings to serve as informational resource to customers and team members, including attending training with Microsoft and HP
- Helped customers with questions, problems and complaints in person and via telephone
- Served as one of two employees for processing damaged and destroyed product including returning product to manufacturer if desired
- Organized and supervised store wide seasonal transformations for events such as Back to School and holidays
- Proved consistent top seller in district of computers, printers, and accompanying accessories
Nuclear Machinist Mate
United States Navy
2006 - 2010
- Operated and maintained nuclear reactor and supporting machinery, including performing scheduled maintenance and responding to casualties
- Verified divisional Reactor Plant Manuals and Steam Plant Manuals up to date ensuring revisions were added in timely fashion from publication
- Planned and implemented safety tag-out packages and briefings for maintenance and operational evolutions
- Qualified as one of four Primary Valve Operators in order to operate valves located in reactor compartment
- Maintained divisional hazmat locker and MSDS binders
- Served as Reactor Department liaison to shipboard Training Department to write orders and arrange travel for sailors, ensured reimbursements were approved and issued as necessary, maintained and balanced ship's training budget, and acted as departmental Authorizing Officer
Education
In Progress - Forensic Anthropology and Physics
The University of Tennessee - Knoxville
Knoxville, TNPersonal Training Certification - Personal Training
NCSF
07.2020
Certification - Medical Assisting
PIMA Medical Institute
Seattle, WA2011
Certified as a Nuclear Machinist Mate - Nuclear Power
Naval Nuclear Power Training Command
Goose Creek, SC2007
Skills
- Excellent multi-tasking ability
- Clear oral/written communication
- Microsoft Office expertise
- Team leadership
- Policy and procedure modification
- Critical Thinking
- Extremely detail-oriented
- Disciplined
- Project Coordination
- Advising
Timeline
Medicare Benefits Consultant
Senior Financial Group
07.2022 - 06.2023
Leasing Consultant
Latitude Residential
01.2022 - 06.2022
Certified Personal Trainer
Planet Fitness
08.2020 - 12.2021
Service Desk
Planet Fitness
08.2019 - 08.2020
Front Office Manager
Briora Ballroom Dance Studio
09.2018 - 06.2019
Medical Assistant
Athens Medical Group
09.2012 - 08.2014
Medical Assistant
Ballinger Clinic
08.2011 - 08.2012
Certification - Medical Assisting
PIMA Medical Institute
Shift Supervisor
Pilot Flying J
2015 - 2017
Sales Associate
Office Max
2010 - 08.2011
Nuclear Machinist Mate
United States Navy
2006 - 2010
In Progress - Forensic Anthropology and Physics
The University of Tennessee - Knoxville
Personal Training Certification - Personal Training
NCSF
Certified as a Nuclear Machinist Mate - Nuclear Power
Naval Nuclear Power Training Command
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