Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Sanchez

Albuquerque,NM

Summary

Proven leader in property management with a track record of enhancing tenant satisfaction and retention at AMC through expert lease oversight and move-in coordination. Skilled in social media marketing and fostering relationships, I excel in a goal-oriented mindset, driving leasing success. Demonstrates exceptional telephone and email etiquette, significantly improving operational efficiency.

Overview

6
6
years of professional experience

Work History

Leasing Agent

AMC
08.2023 - 06.2024
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Distributed and followed up on tenant renewal notices.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
  • Conducted property tours to highlight features of properties.
  • Used [Software] to keep record of financial transactions and rental applications.

Cashier

Farmers Country Market
01.2018 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Lead Server

China King
04.2022 - 07.2023
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.

Shift Manager

Peter Piper Pizza Inc
03.2021 - 07.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.

Education

GED -

Roswell High School
Roswell, NM
05.2013

Skills

  • Leasing and sales
  • Goal-oriented mindset
  • Telephone and email etiquette
  • Move-in coordination
  • Lease preparation
  • Background Checks
  • Property Tours
  • Lease oversight
  • Fair housing policies
  • Local market awareness
  • Social Media Marketing

Timeline

Leasing Agent

AMC
08.2023 - 06.2024

Lead Server

China King
04.2022 - 07.2023

Shift Manager

Peter Piper Pizza Inc
03.2021 - 07.2023

Cashier

Farmers Country Market
01.2018 - 10.2023

GED -

Roswell High School

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