Brittney Santacruz
San Antonio
Summary
Dynamic professional with a proven track record at Jim’s Restaurant, excelling in customer service and reservation management. Adept at enhancing guest experiences through effective problem-solving and multitasking. Recognized for ability to manage high-pressure situations while maintaining composure, ensuring satisfaction and seamless operations during peak hours.
Overview
3
3
years of professional experience
Work History
Host
Jim’s Restaurant
03.2024 - 09.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sales Associate
Journeys Shoes
06.2021 - 02.2022
Education
High School Diploma - General Studies
Highlands High School
San Antonio, TX06.2022
Skills
- Reservation management
- Customer service
- Menu knowledge
- Team collaboration
- Time management
- Problem solving
- Multitasking proficiency
- Team player mentality
- Reservations
- Seating arrangements
- Customer engagement
- Sales strategies
- Greeting guests
- Cleaning and sanitation
- Phone etiquette
- Table bussing
- Guest seating
- Payment processing
- Performance improvement
Timeline
Host
Jim’s Restaurant
03.2024 - 09.2024
Sales Associate
Journeys Shoes
06.2021 - 02.2022
High School Diploma - General Studies
Highlands High School
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