Brittney Sauceda
Phoenix
Summary
Dedicated professional with demonstrated strengths in customer service, time management and the willingness to learn new things. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Examiner Technician 2
Department of Economic Security
07.2024 - Current
- Assisted clients with applying for Nutrition, Cash, or Medical Assistance.
- Analyzed information gathered from investigations and reported findings.
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Contributed to a streamlined workflow by consistently meeting deadlines for data entry assignments.
- Improved customer satisfaction with timely and accurate registration data entry.
- Followed data entry protocols, rules and regulations.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Enhanced data accuracy by diligently verifying and updating information in the system.
- Reduced document retrieval time with consistent file organization and labeling practices.
- Managed large volumes of incoming documents for proper storage and easy access by department staff.
- Archived and disposed of documents according to established policies.
- Contributed towards a positive work environment by consistently demonstrating a team player attitude and assisting colleagues whenever necessary.
- Demonstrated communication, prioritization and time management skills.
- Adapted quickly to changing circumstances or unexpected challenges in order to maintain smooth operations without sacrificing service quality or deadlines.
Picker
Amazon
01.2019 - 07.2024
- Exceeded order picking targets, demonstrating exceptional dependability
- Ranked in the top 5% for order fulfillment, driving customer satisfaction
- Coached 10+ new team members, enhancing team productivity
- Maintained 100% accuracy in order picking, optimizing operational efficiency
- Showed versatility in diverse training, illustrating a keen learning attitude
- Fostered positive relationships within the team, cultivating a supportive work atmosphere
- Offered vital support during peak times, ensuring team success
- Consistently aimed to delight customers, reflecting a customer-centric approach
- Fulfilled orders using pick lists, order management software and RF scanners
- Followed 5S protocols to support team efficiency and goal achievement
- Completed daily logs detailing number of items scanned and any issues encountered
- Troubleshot and resolved issues with scanning equipment as needed
- Utilized software tools to enhance readability of scanned images
- Scanned various documents and images for clients
Education
Online Highschool Diploma -
Primavera
Phoenix, Arizona05.2017
Skills
- Problem solving
- Attention to detail
- Time management
- Teamwork
- Positive work environment
- Customer satisfaction
- Multitasking
- Document verification
- Document management
- Data entry
- Customer service
Timeline
Examiner Technician 2
Department of Economic Security
07.2024 - Current
Picker
Amazon
01.2019 - 07.2024
Online Highschool Diploma -
Primavera
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