Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Scott

Auburn,AL

Summary

Customer-oriented Store Manager offering over 9+ years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

6
6
years of professional experience

Work History

Store Manager

Lake Martin Inc
Auburn, AL
05.2022 - 08.2023
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.

  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of employee performance reviews.
  • Performed regular price checks to ensure competitive pricing.
  • Managed daily banking activities such as deposits and withdrawals.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Retail Store Manager

Family Dollar
Pine Mountain , GA
09.2019 - 01.2021
  • Developed and maintained store policies and procedures.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Performed regular audits to ensure compliance with company standards.
  • Recruited, trained and managed a team of 20+ employees.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Initiated new product training sessions for employees to improve product knowledge.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Worked closely with vendors to negotiate contracts for goods or services.
  • Conducted regular inventory counts throughout the year to maintain accurate records.
  • Ensured all safety protocols were followed at all times by staff members.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Supervised cash drawer balances and deposits of store receipts.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Monitored employee performance and identified performance gaps for corrective action.

Machine Operator

Mando America Corp
Hogansville, GA
03.2017 - 03.2018
  • Set up and operate machine tools to produce precision parts and instruments.
  • Monitor the feed and speed of machines during the machining process.
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Unload finished products from machines onto conveyors or other transport systems.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Carry out regular safety checks on machinery prior to operation.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Manipulated controls to set, activate and adjust mechanisms on machinery.
  • Trained new operators and implemented new division operator training program to improve retention rates and increase production.
  • Responded to and initiated proper corrections to process alarms.

Education

High School Diploma -

Troup County High School
Lagrange, GA
05-2014

Skills

  • Store Opening And Closing Procedures
  • Retail Transactions Processing
  • Stock Replenishment
  • Maximizing Profitability
  • Staff Training
  • Shift Scheduling
  • Opening And Closing Procedures
  • Cash Register Operation
  • Bank Deposit Procedures
  • Inventory Cycle Counts
  • Shelf Restocking
  • Store Restocking
  • Merchandise Restocking
  • Inventory Ordering
  • Profit Management
  • Strategic Sales
  • Complaint Resolution
  • Customer Assistance
  • Employee Training And Hiring
  • Workplace Safety
  • Employee Management
  • Accurate Money Handling

Timeline

Store Manager

Lake Martin Inc
05.2022 - 08.2023

Retail Store Manager

Family Dollar
09.2019 - 01.2021

Machine Operator

Mando America Corp
03.2017 - 03.2018

High School Diploma -

Troup County High School

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