Brittney Scott
Auburn,AL
Summary
Experienced and customer-oriented store manager with a strong background in retail operations, sales, and leading service teams to drive profitability. Highly organized and adept at prioritizing daily tasks to achieve performance and productivity goals. Skilled in recruiting, training, developing, and managing a team of store associates and assistant managers. Known for dependability and organization, excels at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Store Manager
Lake Martin Inc
05.2022 - Current
- Completed point of sale opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Retail Store Manager
Family Dollar
09.2019 - 01.2021
- Developed and maintained store policies and procedures.
- Coordinated stock replenishment processes as needed based on sales trends.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Initiated new product training sessions for employees to improve product knowledge.
- Worked closely with vendors.
- Ensured all safety protocols were followed at all times by staff members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Machine Operator
Mando America Corp
03.2017 - 03.2018
- Monitor the feed and speed of machines during the machining process.
- Observe machine operations to detect any problems or defects in the finished product.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Carry out regular safety checks on machinery prior to operation.
- Monitored and observed production line to watch for pile-ups and jams.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Complied with company and OSHA safety rules and regulations.
Education
High School Diploma -
Troup County High School
Lagrange, GA05-2014
Skills
- Customer Service Management
- Opening and closing procedures
- Friendly and Positive
- Recruiting and Hiring
- Inventory Management
- Team Building and Leadership
- Accurate money handling
- Customer Relations
- Policies and Procedures
- Training and mentoring
- Flexible Schedule
- Outstanding communication skills
- Team Development
Timeline
Store Manager
Lake Martin Inc
05.2022 - Current
Retail Store Manager
Family Dollar
09.2019 - 01.2021
Machine Operator
Mando America Corp
03.2017 - 03.2018
High School Diploma -
Troup County High School
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