Microsoft 360
Brittney Shalna
Roanoke,VA
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
17
17
years of professional experience
Work History
Office Assistant
Virginia Tech
06.2023 - Current
- Processed academic forms and indexed completed records for students.
- Managed daily front office operations, including mail distribution and workplace organization.
- Acted as primary Requester and Receiver for HokieMart transactions.
- Served as backup to Lead Administrative Manager when needed.
- Updated Pamplin Student Organization list to ensure accuracy and completeness.
- Assisted Career Services Team with data collection and special projects completion.
- Coordinated correspondence, invitations, programs, certificates, and BGS Induction Ceremony logistics.
Marketing Specialist/Office Administrator
HDH Associates, P.C.
06.2021 - 08.2024
- Executed clerical duties including filing, data entry, and message management.
- Utilized Microsoft Outlook, Google Workspace, Adobe Pro, and Microsoft Office 365 for efficient operations.
- Designed and created RFP responses for various counties, schools, and state agencies.
- Edited and updated project specifications for bidding processes.
- Managed all social media platforms including website updates and content creation.
- Implemented new policies and procedures to enhance work quality and efficiency.
- Completed miscellaneous projects such as domain switches and employee handbook creation.
- Prepared for trade shows by designing promotional products and creating informational presentations.
Intake Coordinator
BSR Legal Group (FKA GBSR Attorneys)
06.2020 - 04.2021
- Utilized Microsoft Outlook and Practice Panther to manage emails, calendars, contacts, documents, and payments.
- Executed clerical duties, including filing, data entry, and multi-line phone system operations.
- Organized, scanned, and delivered incoming and outgoing mail to ensure efficient communication.
- Managed firm intakes by conducting conflict checks and relaying information to relevant paralegals or attorneys.
Sales Representative Assistant
Quality Logo Products
05.2019 - 11.2019
- Delivered prompt, courteous customer service to clients and vendors.
- Utilized Mixie for efficient communication via telephone and instant messaging.
- Managed emails and calendars through Microsoft Outlook for effective scheduling.
- Created art proofs, mock-ups, order forms, and quotes using Adobe Illustrator and CRM systems.
- Developed and analyzed reports to drive quality improvement in customer service.
- Proficiently utilized additional Microsoft Office and Adobe products for diverse tasks.
Store Associate/Cashier
Circle K
08.2018 - 05.2019
- Received and verified vendor deliveries.
- Performed multi-function operations of fuel console, lottery machine, money order machine, telecom transactions, etc.
- Executed sales transactions properly and accurately.
- Provided prompt and courteous customer service.
- Reason for leaving: Needed weekday schedule & availability of benefits.
Administrative Assistant
Grand Rapids Community College
08.2016 - 08.2017
- Provided thorough administrative support to department head and administrator.
- Directed telephone communications, ensuring a welcoming environment for visitors.
- Coordinated educational seminars and participated in meetings to enhance professional development.
- Developed precise documentation as part of academic support staff responsibilities.
- Resolved technical issues by leveraging software and hardware expertise.
Office Manager
Northern Auto & Tire
01.2014 - 08.2016
- Executed clerical tasks, including filing, data entry, and message management.
- Addressed customer inquiries in-person and virtually to ensure satisfaction.
- Scheduled appointments efficiently to optimize time management.
- Developed organizational systems that enhanced records management efficiency.
Education
Core Courses Toward A Bachelor’s Degree - Social Work
Ferris State University
Big Rapids, MI08.2017
Associate's degree - Liberal Arts
FERRIS STATE UNIVERSITY
Big Rapids, MI05.2010
Skills
- Customer service
- Positive attitude
- Time management
- Dedicated team player
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balancePersonal development programsWork from home optionPaid time offPaid sick leaveCareer advancementQuote
It is not only for what we do that we are held responsible, but also for what we do not do.
Molère
Software
Banner
BDMS
Navigate
Adobe
Interests
Creative Outlets
Organization
Timeline
Office Assistant
Virginia Tech
06.2023 - Current
Marketing Specialist/Office Administrator
HDH Associates, P.C.
06.2021 - 08.2024
Intake Coordinator
BSR Legal Group (FKA GBSR Attorneys)
06.2020 - 04.2021
Sales Representative Assistant
Quality Logo Products
05.2019 - 11.2019
Store Associate/Cashier
Circle K
08.2018 - 05.2019
Administrative Assistant
Grand Rapids Community College
08.2016 - 08.2017
Office Manager
Northern Auto & Tire
01.2014 - 08.2016
Associate's degree - Liberal Arts
FERRIS STATE UNIVERSITY
Core Courses Toward A Bachelor’s Degree - Social Work
Ferris State University
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