Brittney Shropshire
Buena Park ,CA
Summary
Experienced Stylist with Number years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to use Type tools and products to achieve desired outcomes. Service-oriented Job Title with Number years of experience braiding and styling natural hair. Successful at upselling and delighting customers. Exceptionally skilled in Type technique and style.
Overview
15
15
years of professional experience
Work History
Hair Braider
Self Employed Services
06.2008 - Current
- Recommended products to extend life of braids.
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Created beautiful braiding styles to accentuate client faces.
- Developed casual, daily hairstyles for convenience and style.
- Created updos for formal occasions and photography sessions.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Demonstrated thorough knowledge of all salon products and services.
- Developed creative techniques to provide clients with latest hairstyles.
- Offered professional cuts, color services and extensions to salon customers.
Residential House Cleaner
Self
08.2021 - 04.2022
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Provided excellent house cleaning and maid services to clients.
- Adhered to professional house cleaning checklist.
- Exceeded client expectations to garner future services.
- Sanitized apartments after move-out or prior to move-in.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collected payment for services rendered and provided client with billing receipts.
- Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Applied safety measures when mixing water and detergents in containers to prepare cleaning solutions.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Sales/ Retail Process Enrollment Applications
Justin Peterson
12.2020 - 02.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers for signs of security concerns and escalated issues to management.
Cashier
Wendys Restaurant
03.2014 - 07.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor Of Business - Business
Penny Foster
OnlineCosmetologists License - Hairstyling Hair Braiding
Career Academy of Beauty
Anaheim, CA06.2008
Skills
- Ethnic Hair Styles
- Natural Twists
- Hairwrapping
- Twist Extensions
- Natural Hair Care
- Weaves
- Children's Styles
- Hair Maintenance Expert
- Business Management
- Quick Learner
- Advanced Communication Skills
- Highly Motivated Self-Starter
- Extension Installations60
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Residential House Cleaner
Self
08.2021 - 04.2022
Sales/ Retail Process Enrollment Applications
Justin Peterson
12.2020 - 02.2021
Cashier
Wendys Restaurant
03.2014 - 07.2014
Hair Braider
Self Employed Services
06.2008 - Current
Bachelor Of Business - Business
Penny Foster
Cosmetologists License - Hairstyling Hair Braiding
Career Academy of Beauty
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