Hi, I’m
Brittney Slaughter
Porter,TX
Summary
Motivated and customer-oriented professional with 15 years of experience in customer service, seeking to join Alorica as a Customer Service Representative. Skilled in problem-solving, communication, and providing exceptional support to customers. Eager to contribute to a dynamic remote team and help maintain Alorica’s reputation as a global leader in customer service.
Overview
15
years of professional experience
Work History
Self Employed
Hair Salon Owner
2020.01 - Current (6 education.years_Label & 8 education.months_Label)
Job overview
- - Delivered excellent customer service in a fast-paced environment, handling a high volume of customer interactions daily.
- Processed transactions, returns, and exchanges ensuring customer satisfaction.
- Assisted in merchandising and inventory management to maintain a well-organized business.
Belcan/ PPG Aerospace
Functional Coordinator/ Labeling Specialist
2016.06 - 2019.12 (3 education.years_Label & 6 education.months_Label)
Job overview
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Wesco Aircraft
Quality Control Receiver
2019.01 - 2019.11 (10 education.months_Label)
Job overview
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
YMCA
Customer Service Rep.
2013.08 - 2016.05 (2 education.years_Label & 9 education.months_Label)
Job overview
- - Assisted customers with product and service issues, providing effective solutions to improve satisfaction.
- Documented call-related information for auditing and reporting purposes, ensuring accurate records of customer interactions.
- Maintained and updated customer information while adhering to company policies and procedures.
- Upsold existing customers on new or enhanced services, achieving monthly sales targets.
Sears
Customer Service Cashier
2009.05 - 2011.05 (2 education.years_Label)
Job overview
- - Provided excellent customer service through inbound and outbound calls, emails, and chat support.
- Troubleshot technical issues and guided customers through the resolution process, ensuring swift issue resolution.
- Collaborated with internal teams to escalate complex issues and ensure timely follow-ups.
- Utilized Microsoft Office applications for reporting and data management, improving efficiency.
Education
Crowley High SchoolCrowley, TX
High School Diploma
05.2007
Skills
- Strong customer service and interpersonal skills
- Proficient in Microsoft Office (Word, Excel)
- Strong computer navigation and troubleshooting skills
- Excellent oral and written communication
- Exceptional listening and comprehension skills
- Ability to work independently in a remote environment
- Upselling and cross-selling experience
Timeline
Hair Salon Owner
Self Employed
2020.01 - Current (6 education.years_Label & 8 education.months_Label)
Quality Control Receiver
Wesco Aircraft
2019.01 - 2019.11 (10 education.months_Label)
Functional Coordinator/ Labeling Specialist
Belcan/ PPG Aerospace
2016.06 - 2019.12 (3 education.years_Label & 6 education.months_Label)
Customer Service Rep.
YMCA
2013.08 - 2016.05 (2 education.years_Label & 9 education.months_Label)
Customer Service Cashier
Sears
2009.05 - 2011.05 (2 education.years_Label)
Crowley High School
High School Diploma