Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittney Smalls

The Bronx,NY

Summary

Dynamic Eligibility Specialist II with The City of New York, adept at navigating complex public assistance programs. Proven expertise in case management and effective communication, ensuring clients receive critical resources. Recognized for exceptional customer service and advocacy, enhancing client access to vital services while maintaining compliance with program guidelines.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Eligibility Specialist II

The City of New York
Bronx, NY
06.2023 - 12.2024
  • Managed comprehensive client intake processes, interviewing individuals and gathering information to determine eligibility for public assistance and social services.
  • Prepared and processed all necessary documentation for client applications, ensuring accuracy and compliance with program guidelines.
  • Provided high-quality customer service with members of the public, effectively use a computer with multiple applications running simultaneously, addressing client questions and concerns regarding complex application systems and related agency programs.
  • Collaborated with social services agencies and legal representatives to advocate for client needs and facilitate access to critical resources.

Case Assistant

The Jewish Board
Bronx, NY
01.2014 - 07.2019
  • Conducted intakes; developed assessment and safety plans; provided crisis intervention, individual counseling, case management, advocacy and referrals to survivors of domestic violence.
  • Reviewed documents for accuracy and completeness prior to submission to court or opposing counsel.
  • Gathered facts from clients regarding their cases in order to prepare legal documents.
  • Conducted research on relevant laws and regulations to support cases.
  • Prepared invoices based on billable hours worked by attorneys associated with a particular case.

  • Supervised medication administration according to physician instructions.
  • Collaborated with community organizations and other mental health professionals to provide comprehensive care for clients.
  • Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
  • Provided transportation for clients as needed to appointments or other activities outside the residence.
  • Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
  • Provided guidance and support to clients in need of assistance with daily living skills.
  • Ensured compliance with all safety regulations set forth by local authorities.
  • Coordinated weekly house meetings where residents can express concerns or share ideas.
  • Conducted intakes of new clients and developed individualized treatment plans based on their needs.
  • Organized recreational activities such as field trips or sports events to promote physical activity and healthy lifestyle habits.
  • Monitored client progress, documented observations, and reported changes in behavior to supervisors.
  • Assisted with crisis intervention services when needed.

Education

HS Diploma -

Park West High School
New York, NY
01-2006

Skills

Client Support & Case Management: Counseling, Client Intake, Resource Referrals, Crisis Intervention, Advocacy

Administrative & Technical: Data Entry, Record Keeping, MS Office, CARES System, CAPS System

Interpersonal & Communication: Conflict Resolution, Active Listening, Effective Communication, Cultural Sensitivity

Certification

  • Medical Assistant program

Timeline

Eligibility Specialist II

The City of New York
06.2023 - 12.2024

Case Assistant

The Jewish Board
01.2014 - 07.2019

HS Diploma -

Park West High School

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