Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittney Smith

Scottsburg,IN

Summary

Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Clerk

Scott Memorial Hospital
06.2023 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Greeted visitors and directed to different building areas.
  • Worked with electronic health records software and database systems.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Prepared and processed patient referrals and transfer requests.
  • Index information to save into patients charts.

Medical Assistant/Medical Receptionist

Schneck Medical Center
01.2020 - 08.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Registered and verified patient records before triage with most up-to-date information.

Patient Registration Clerk

Clark Memorial Hospital
04.2019 - 12.2019
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Accurately inputted patient and insurance information into company's computer system
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Gathered demographic and insurance information to register patients
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Completed registration paperwork, verifying accurate patient information.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Utilized multiple PC applications throughout day.

Clerical Assistant librarian

Scott County public library
01.2018 - 04.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Located requested books on shelves and in library database and fetched items for patrons.
  • Assisted library patrons with resolving computer problems.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Placed books on proper shelves when returned to circulation.
  • Maintained secure environment by monitoring visitors at front desk.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Collected fees, fines and donations for balanced library finances.
  • Inducted, informed and supported new users with thorough library orientations.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Answered questions from patrons and helped to find desired materials.
  • Helped children select appropriate reading level library books.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Processed library card applications and maintained patron records with accurate contact information.
  • Set up computer and digital device access, providing assistance with use and operation.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Created welcoming and comfortable space by keeping library clean and organized.
  • Provided basic computer assistance to help patrons access needed resources.
  • Helped patrons locate resources using catalog and circulation systems.
  • Assisted patrons with library's computers and provided information on logging onto Internet.
  • Maintained accurate records and confidentiality of library book and periodical inventory.

After School Coordinator

YMCA
05.2014 - 09.2018
  • Created fun, age-appropriate activities for school-age children.
  • Connected and frequently communicated with students and parents regarding programs, policies and individual needs.
  • Supervise students during outdoor exercise periods, monitoring group and individual safety.
  • Implemented student safety measures across program to minimize accidents.
  • Managed behavioral issues and used positive behavior strategies for students
  • Trained and supervised site staff.
  • Maintained confidentiality of records by using appropriate data security methods.
  • Maintained high-quality child care standards based on developmentally appropriate practices.
  • Stayed current on guidelines to maintain compliant program operations.
  • Attended professional meetings and conferences to maintain and improve professional competence.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.

Hotel Front Desk Clerk/Hotel Night Auditor

Hampton Inn & Suites Scottsburg
03.2016 - 10.2017
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Collected room deposits, fees, and payments.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Resolved service-related problems and documented actions in system.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Performed nightly updates to room charges and rates.
  • Set up and entered financial data into spreadsheets using Microsoft Excel.
  • Balanced hotel accounts and resolved discrepancies.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Cashier

Dollar General
08.2013 - 05.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Learned duties for various positions and provided backup at key times.
  • Checked personal identifications during alcohol and tobacco sales.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.

Education

High school diploma -

Austin High School

Skills

  • Data Entry
  • Document Scanning
  • MEDITECH EHR Software
  • Service Documentation
  • Microsoft Word
  • Calm Under Pressure
  • Excellent Communication
  • Troubleshooting
  • Organization and Time Management

Certification

  • Driver's License, 06/01/16, Present
  • Basic Life Support (BLS), 05/01/22, 05/01/24

Timeline

Clerk

Scott Memorial Hospital
06.2023 - Current

Medical Assistant/Medical Receptionist

Schneck Medical Center
01.2020 - 08.2022

Patient Registration Clerk

Clark Memorial Hospital
04.2019 - 12.2019

Clerical Assistant librarian

Scott County public library
01.2018 - 04.2019

Hotel Front Desk Clerk/Hotel Night Auditor

Hampton Inn & Suites Scottsburg
03.2016 - 10.2017

After School Coordinator

YMCA
05.2014 - 09.2018

Cashier

Dollar General
08.2013 - 05.2014

High school diploma -

Austin High School

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Brittney Smith