Natay Barrett
Oklahoma
Summary
With a passion to help consumers find solutions to technical and sales issues, I desire to be a part of a solution focused company to help drive my devotion to empower others with successful application of a variety of technical systems. With the ability to extend assistance to customers, managers, and team members, I am an exceptional team player and eager to be a part of a synergistic team environment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Remote Customer Service Specialist
Workforce Solutions Greater Dallas
01.2021 - Current
- Provided professional state services for individuals and business clients remotely, achieving high customer satisfaction ratings.
- Provided professional state services for individuals and business clients remotely, achieving high customer satisfaction ratings.
- Troubleshoot technical and application issues for clients using a secure internet connection, resulting in increased efficiency and a positive user experience.
- Reported effective solutions to management, contributing to the enhancement of overall customer satisfaction and retention.
- Provided remote technical and network support to clients, assisting them with navigating through registration and account setup, resulting in a streamlined process for users.
- Collaborated with managers and team members to analyze and identify areas for improvement, resulting in the implementation of innovative solutions.
- Effectively networked with colleagues and outside consumers to establish an innovative culture, contributing to a positive and productive work environment.
- Referred customers to appropriate government and state resources, providing them with access to additional services and support.
- Provided additional services as assigned, including income preparation, resume building, government assistance, networking, and assistance with access to daily job sites, resulting in increased customer satisfaction and retention.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions, resulting in improved customer relations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Nail tech manager
Toplux Studios
05.2018 - 05.2021
- Developed detailed schedules, plans, and price estimates using secure digital software as a nail tech manager.
- Accomplished multiple tasks within established timeframes to ensure timely delivery of services.
- Utilized industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Monitored progress of all technical tasks, customer correspondence, notifications, and updates to maintain high standards of client engagement.
- Managed client relationships, financial and management reporting, and continuously examined personal achievement and self-direction to ensure continuous improvement.
- Remediated all customer care related issues in a friendly and timely manner to maintain high levels of customer satisfaction.
- Resolved staff member conflicts by actively listening to concerns and finding appropriate middle ground.
- Performed trend analysis on software repairs and charted daily reports identifying improvement opportunities.
- Developed and executed all social media advertising to promote and secure specific target groups to boost brand visibility.
- Managed and motivated employees to be productive and engaged in work to ensure optimal team performance.
Transportation Operations Dispatcher
UPS
04.2017 - 04.2018
- Delivered prompt and effective crisis support to drivers, minimizing downtime and reducing customer complaints by 20%
- Documented recurring issues and resolutions for efficient handling of future incidents
- Composed, updated and distributed daily route schedules to dispatch appropriate inbound/outbound assignments.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Resolved conflict with customers, drivers and other personnel to promote professionalism and respect.
- Trained and guided to new team members to apply best practices and comply with protocols and regulations.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Optimized staffing schedules to reduce overtime expenses, while maintaining on-time delivery rates and high customer satisfaction.
- Monitored paperwork flow and directed information to appropriate departments to ensure smooth operations.
Education
Diploma -
Pennfoster High School
06.2015
Skills
- Customer Retention
- Account Management
- Complaint Resolution
- Price Quotes
- Good Communication Skills
- Problem Resolution
- Customer Service
- Adaptability
- Multitasking
- Attention to Detail
- Product Knowledge
- Product and Service Solutions
Locations
Oklahoma
Timeline
Remote Customer Service Specialist
Workforce Solutions Greater Dallas
01.2021 - Current
Nail tech manager
Toplux Studios
05.2018 - 05.2021
Transportation Operations Dispatcher
UPS
04.2017 - 04.2018
Diploma -
Pennfoster High School
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