Brittney Smith
Ponca City
Summary
Dedicated and Compassionate employee with 8 + years at Stillwater Medical Center. Experienced patient access professional with over 10 years of healthcare registration experience including: Emergency room admissions, insurance verification, customer service and much more. Proven ability to perform tasks and duties under stress and high volume environment. I am seeking the team lead position to provide leadership,strengthen efficiency and support the departmental success in Perry and Blackwell locations. I feel that I am a very co-worker co-worker after having already worked in Blackwell, and I feel my expertise and passion can help with providing leadership. I have the desire to take on a new role, with my strong work ethic and ability to communicate, problem solve and remain calm during high pressure situations I think if given the opportunity I could do great things for these two locations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
ED Technician
STILLWATER MEDICAL CENTER
Stillwater
2025 - Current
- Prepared treatment areas by ensuring readiness of equipment and supplies for efficient patient care.
- Transported patients to various departments for procedures.
- Collaborated with healthcare team to provide quality patient care consistently.
- Provided patient care under the direct supervision of a registered nurse or licensed physician.
- Conducted basic laboratory testing such as urinalysis, venipuncture and hematology.
- Maintained accurate records of tests conducted on patients, facilitating effective communication and follow-up.
- Assisted with CPR and airway clearing procedures during emergencies.
- Coordinated with nurses to assess and prepare patients for tests and procedures, enhancing workflow and patient experience.
- Performed EKGs and applied heart monitors, blood pressure cuffs, and pulse oximeters to gather vital signs.
Unit Secretary
Stillwater Medical Center
Stillwater
2023 - Current
- Managed incoming calls and efficiently directed messages to relevant personnel to support timely communication.
- Retrieved physicians' paperwork, including lab test requests.
- Prepared documents for signature by physicians or other authorized personnel.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Paged hospitalist or other physicians to address patient care issues.
- Facilitated communication with the house supervisor and the transfer coordinator when arranging a patient to be transferred to a higher level of care facility.
- Collaborated with all departments to make sure the patient experience is to our standards.
Patient Access Coordinator
Stillwater Medical Center
Stillwater
2017 - Current
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Guided patients through inquiries about insurance coverage and billing processes to ensure understanding and satisfaction.
- Collaborated with clinical teams to ensure accurate patient information exchange,checking armbands and verifying name and date of birth.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Collaborated with clinical staff to streamline patient registration, enhancing the efficiency of the admission process.
- Collected payments for services rendered and processed credit card transactions accurately and efficiently.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Registered and admitted patients for emergency, inpatient, and outpatient services at healthcare facility.
ER ADMISSION/TECH
Alliance Health Blackwell
Blackwell
2015 - 2018
- Provided compassionate patient care and support to enhance overall patient experience.
- Coordinated patient check-ins and managed waiting room flow to enhance operational efficiency.
- Ensured compliance with hospital policies during patient registration processes.
- Explained registration procedures and answered patient questions to facilitate understanding and comfort.
- Collaborated with healthcare teams to streamline patient intake workflows, improving service delivery.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Room patients and complete vital signs on arrival through intake
- Registered patients for outpatient lab and radiology services to facilitate their procedures.
Admissions Access Coodinator
Integris Baptist Hospital
Oklahoma City
2013 - 2015
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Explained various admission forms and policies, acquiring signatures for consent.
- Communicated financial obligations to patients and collected co pays at time of service.
- Communicated effectively with healthcare teams to streamline patient care.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with nurses and physicians to ensure efficient flow of communication within the department.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Checked in ambulances upon arrival to ensure timely patient transfer and care.
Switchboard Operator
St Anthony Hospital
Oklahoma City
2011 - 2012
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Engaged callers with friendly, polite responses to enhance customer service experience.
- Utilized paging technology within organization to connect quickly with key people.
- Operated multi-line phone system to manage incoming calls efficiently.
- Directed callers to appropriate departments and personnel promptly.
- Maintained accurate logs of calls and messages for effective record-keeping.
- Coordinated with hospital staff to facilitate smooth communication flow.
- Completed connections between callers, departments and professionals.
Chiropractic Assistant
Hanson Chiropractic
Edmond
2009 - 2011
- Managed patient scheduling and maintained appointment records efficiently.
- Prepared treatment rooms and ensured equipment was sanitized and ready.
- Collaborated with team members to enhance patient experience at the clinic.
- Managed patient inquiries and provided detailed information about services to enhance patient understanding.
- Coordinated collection of forms, insurance card copies, and patient information for efficient billing and insurance processing.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Assisted with taking and processing X-rays to support accurate diagnosis and treatment planning.
- Documented doctor notes during patient visits to maintain accurate treatment records and support continuity of care.
- Maintained inventory of supplies for the chiropractic office consistently.
- Trained new staff on office procedures and patient care techniques.
- Supported administrative staff by processing payments.
Education
High School Diploma -
Altus High School
Altus,OK08.2006
Some College (No Degree) - General Studies Coursework
Western Oklahoma State College
Altus,OKSome College (No Degree) - General Studies
Oklahoma State University
Oklahoma CitySome College (No Degree) - General Studies
Oklahoma City Community College
Oklahoma City, OKAssociate of Applied Science - OCCUPATIONAL THERAPY ASSISTANT
Brown Mackie College
Oklahoma City, OK08.2014
Skills
- CPR certification
- HIPAA compliance
- Patient communication
- Medical documentation
- Patient admissions
- Patient registration
- Customer service
- Team collaboration
- Attention to detail
- Problem solving
- Time management
Certification
CPR
Timeline
ED Technician
STILLWATER MEDICAL CENTER
2025 - Current
Unit Secretary
Stillwater Medical Center
2023 - Current
Patient Access Coordinator
Stillwater Medical Center
2017 - Current
ER ADMISSION/TECH
Alliance Health Blackwell
2015 - 2018
Admissions Access Coodinator
Integris Baptist Hospital
2013 - 2015
Switchboard Operator
St Anthony Hospital
2011 - 2012
Chiropractic Assistant
Hanson Chiropractic
2009 - 2011
High School Diploma -
Altus High School
Some College (No Degree) - General Studies Coursework
Western Oklahoma State College
Some College (No Degree) - General Studies
Oklahoma State University
Some College (No Degree) - General Studies
Oklahoma City Community College
Associate of Applied Science - OCCUPATIONAL THERAPY ASSISTANT
Brown Mackie College