Brittney Smith-Ketner
Rosebush
Summary
Dynamic professional with experience, excelling in route management and package/material delivery. Proven ability to enhance customer satisfaction through effective communication and quality service delivery. Skilled in vehicle safety inspection, ensuring compliance and operational efficiency while adapting to changing conditions. Committed to achieving results and fostering a customer-friendly environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Contractor
Amazon Flex
MOUNT PLEASANT
10.2025 - Current
- Delivered packages to customers efficiently and accurately.
- Managed delivery routes using Amazon Flex app for optimal performance.
- Maintained vehicle cleanliness and organization for safety compliance.
- Followed safety protocols during package handling and transportation.
- Adapted to changing delivery schedules and traffic conditions effectively.
Owner/Managing Partner
B&B Landscaping and Outdoor Maintenance
Riverdale
04.2019 - 06.2025
- Managed daily operations of landscaping and outdoor maintenance services.
- Supervised team members to ensure quality service delivery and client satisfaction.
- Developed landscaping designs tailored to client preferences and environmental factors.
- Scheduled and coordinated maintenance tasks for residential and commercial properties.
- Trained employees on equipment usage, safety protocols, and best practices.
- Conducted site assessments to determine project requirements and resource allocation.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Reviewed legal documents related to business operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Day care Assistant
Buttons and Bows Day care
St. Louis
01.2017 - 04.2019
- Supervised children's activities to ensure a safe and engaging environment.
- Monitored children's behavior to promote positive interactions and conflict resolution.
- Supported daily routines, including meals, naps, and transitions between activities.
- Implemented safety protocols to protect children during indoor and outdoor play.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Enforced rules to teach good manners and maintain safe environment.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
Bus Driver
Isabella County Transportaion Commission
Mount Pleasant
03.2018 - 09.2018
- Operated buses safely across designated routes for passenger transport.
- Ensured timely departures and arrivals while adhering to schedules.
- Assisted passengers with disabilities, providing necessary support and accommodations.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained clear communication with dispatch regarding route changes or delays.
- Documented daily vehicle logs and incidents for record-keeping purposes.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Collected fares, tickets and passes accurately.
Direct Care Worker
Hope Network
Mount Pleasant
03.2014 - 10.2016
- Provided direct support to individuals with developmental disabilities.
- Assisted clients with daily living activities and personal care.
- Coordinated recreational activities to promote social engagement.
- Monitored client behavior and reported changes to the team.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Maintained accurate records of all services provided to clients.
- Transported patients to medical, dental, and personal care appointments.
Home Health Aide
A and D Home Health Care
Mount Pleasant
10.2011 - 08.2015
- Assisted clients with daily living activities and personal care tasks.
- Provided companionship and emotional support to enhance client well-being.
- Collaborated with healthcare professionals to coordinate client care plans.
- Educated families on proper caregiving techniques and client needs.
- Documented client progress and communicated changes to supervisors effectively.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Education
High School Diploma -
Shepherd High School
ShepherdGeneral College Credits -
Mid-Michigan Community College
Mount Pleasant, MISkills
- Telephone and face-to-face communication
- Vehicle safety inspection
- Route management
- Package delivery
- Quality service delivery
- Order management
- Customer-friendly environment
Certificates And Licenses
CPR and First Aid, American Heart, MI
Certification
CDL B
Timeline
Contractor
Amazon Flex
10.2025 - Current
Owner/Managing Partner
B&B Landscaping and Outdoor Maintenance
04.2019 - 06.2025
Bus Driver
Isabella County Transportaion Commission
03.2018 - 09.2018
Day care Assistant
Buttons and Bows Day care
01.2017 - 04.2019
Direct Care Worker
Hope Network
03.2014 - 10.2016
Home Health Aide
A and D Home Health Care
10.2011 - 08.2015
High School Diploma -
Shepherd High School
General College Credits -
Mid-Michigan Community College