BRITTNEY SOLES
Dallas,TX
Summary
Seeking a position as an Operational Manger with my experience, knowledge, and skills with an innovative company.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
15
15
years of professional experience
Work History
Operations Manager
KENSINGTON VANGUARD NATIONAL LAND SERVICES
08.2019 - Current
- Supervised operations staff and kept employees compliant with company and state policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Manage real estate portfolios, vendor management, and customer relationships operations to achieve timely and accurate delivery of goods and services
- Oversee start up of joint venture, relationship building with builders, lenders, brokers, training and audit reviews.
Branch Manager
Texas Premier Title
01.2019 - 08.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Implemented new efficiencies and train team remotely during pandemic so business could continue during lock down.
Operational Manager
PGP Title, Inc.
01.2017 - 01.2019
- Company Overview: New construction title office (Only office in DFW area; 100 to 200 closings per month)
- Achieved branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets and managing and developing branch staff
- Ensured daily branch operations are conducted in accordance with operations standards
- Established and monitored processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing
- Coordinated with business partners to ensure smooth transitions and support between land, construction, sales, accounting and mortgage
- Ensured quality customer service
- Monitor and respond to Pulte Group's customer service management system (CQE)
- Review and respond to monthly quality and accounting audits
- Maintain and foster branch participation in division/community/ townhome events and promote Pulte values and culture
- Ensure appropriate staffing to meet department needs and staffing schedule to provide coverage at all time
- Improved team productivity through effective communication, training, and performance evaluations.
Branch Manager
Reunion Title
01.2013 - 01.2017
- Company Overview: Local fee office- Title and real estate law firm (residential and commercial transactions)
- Cultivated a book of business with real estate agents and mortgage brokers, business development, planned real estate events, budget planning, interviewed and trained new employees, processed my own real estate transactions from contract to closing, created new efficient processes as our team grew, deed and affidavit of heirship preparation
- Manage escrow accounts, establish strong relationships with seller, buyer, attorneys, and lender, treat every deadline with high priority and professionalism, communicate effectively to every party involved, review escrow documentation against escrow record for accuracy of posted escrow transactions
- Order payoffs and clear title requirements prior to closing
- Calculate fees, procedural endorsements and premiums, prorations, commissions, interest, percentages, etc
- For accuracy and balance settlement statement for closing
- Generate required closing documents required per the contract and state procedural rules
- Fund and disburse file, record recordables in a timely manner
- Local fee office- Title and real estate law firm (residential and commercial transactions)
Escrow Officer
Patriot USA Settlement Services
11.2012 - 01.2013
- Company Overview: Reverse mortgage national company
- Order payoffs, release of liens, deeds, affidavits, etc., curative work: Clear conditions from title
- Order bring to dates before closing, verify taxes and payoff before closing, order survey, HOA statement, 60-90 day letter from HOA, cancellation of title for manufactured homes
- Schedule closing and provide fees to lender, prepare HUD and title documents for closing, send out closing documents to notary for out of state files and out of county files
- Reverse mortgage national company
Escrow Officer Assistant
Martin Abstract Co., Inc.
01.2010 - 01.2012
- Company Overview: Only title plant and escrow office in the county
- Order entry, receipt contracts, order title, balance/prepare HUD, prepare title closing documents, order legal documents, fund and disburse, review all signed closing documents for accuracy
- Order payoffs, HOA resale packages and tax certificates
- Processed requests for updates at courthouse or revision on commitments
- Searched internet records for County/District Clerks, Appraisal District, Tax Entities, Secretary of State
- 1099 sale reporting
- Processed cancellations and refund of earnest money
- Daily bank deposit, pulled abstracts for landman service, pulling exception documents from courthouse if document was recorded prior to 2000, dropped LTP off at local mortgage company
- Reviewed exception documents with examiner to verify if it applied to our lot in the section for title commitment and survey review
- Only title plant and escrow office in the county
Skills
- Strategic Innovation Development
- Individual Development Coaching
- Optimizing Operational Workflow
- Customer and Team Engagement
- Cross-functional collaboration
Accomplishments
- Promoted to Branch Manager after 2 years with the company.
- Achieved employee and customer satisfaction by introducing CloseSimple for automated tasks and customer portal.
- Supervised team of 20 staff members.
- Reduced operational expenses by 15% by streamlining branch operations in the first year.
Awards And License
- Texas Area Award, 2017, highest net margin, customer satisfaction NPS and employee engagement
- Escrow Officer License
- Notary License
- Manager Training Certification
- TLTA Leadership Academy Certification
- Emerging Leader Certification
Languages
Spanish
Native or Bilingual
Interests
- I enjoy cooking for friends and family gatherings
- Enjoy participating in Golf for overall physical and mental well-being
- Avid Reader
- Hiking
- Horseback Riding
- Camping
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Timeline
Operations Manager
KENSINGTON VANGUARD NATIONAL LAND SERVICES
08.2019 - Current
Branch Manager
Texas Premier Title
01.2019 - 08.2019
Operational Manager
PGP Title, Inc.
01.2017 - 01.2019
Branch Manager
Reunion Title
01.2013 - 01.2017
Escrow Officer
Patriot USA Settlement Services
11.2012 - 01.2013
Escrow Officer Assistant
Martin Abstract Co., Inc.
01.2010 - 01.2012
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