Brittney Solomon
Kilgore,TX
Summary
Experienced healthcare professional with four years of compassionate, patient-centered care, seeking transition into customer service. Effective communicator, conflict resolver, and relationship builder with diverse populations. Skilled problem-solver and multitasker in fast-paced environments, maintaining professionalism under pressure. Eager to utilize empathy, organizational skills, and commitment to exceptional service in a customer-facing role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Support Specialist
Loyal Source Government Services, LLC
06.2023 - Current
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
- Assisted with the initial medical intake to all persons arriving into the custody of Customs and Border Protection.
- Facilitated smooth transitions between shifts by providing thorough handoffs to incoming staff members about ongoing patient needs or concerns.
- Assisted in the training of new hires, sharing expertise in medical support techniques to improve overall team performance.
- Improved patient care by accurately recording medical histories and updating electronic health records.
- Contributed to a positive work environment through effective communication, teamwork, and problem-solving skills.
- Assisted physicians in conducting physical examinations and diagnostic tests, ensuring accuracy and attention to detail.
Lead Medical Significant Incident Reporter (Humanitarian Crisis)
GardaWorld Federal Services
09.2021 - 02.2023
- Collaborated with other medical professionals, under the direction of The Office of Refugee Resettlement, to identify the needs of unaccompanied minors and developed care plans
- Created and followed-up on time sensitive medical incident reports, based on accounts provided by unaccompanied minors, medical professionals, and support staff
- Prioritized my work load, to efficiently meet demands
- Managed extremely sensitive health files, by organizing and checking for accuracy
Pediatric Certified Nursing Assistant-(Humanitarian Crisis)
GardaWorld Federal Services
05.2021 - 02.2023
- Delivered compassionate care to unaccompanied minors under the direction of The Office of Refugee Resettlement
- Monitored patient vital signs, blood pressure, pulse and oxygen saturation levels
- Monitored patient condition and reported symptoms to registered nurses
- I provided support for several medical providers within a fast-paced clinical environment and ensured high-level, quality patient care by providing accurate documentation on history, procedures, consults, and discussions the portal
- I utilized medical terminology knowledge to transcribe and prepare professional communications in word processing and the portal
Admin/CNA (Covid Crisis Assignment)
Favorite Healthcare Staffing
03.2021 - 05.2021
- Registered patients for coronavirus vaccinations and monitored patients for adverse reactions after receiving the vaccine.
- Educated patients on the common side effects that they may experience
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Customer Service Representative (Inbound Customer Service)
Corestaff
08.2019 - 11.2020
- As a customer service representative for a mortgage servicer, I answered incoming calls related to homeowner's mortgage accounts
- I set up payment arrangements, provided payoff quotes and provided homeowners with foreclosure prevention options
Outpatient Scheduler (Inbound/Outbound Customer Service)
Celina's Staffing
10.2018 - 08.2019
- I answered incoming calls and made outgoing calls to patients needing to schedule outpatient procedures
- I verified insurance coverage and provided patients with instructions on how to prepare for the scheduled procedures
Education
High School Diploma -
Kilgore High School
Kilgore, TX05.2009
Skills
- Detail oriented
- Well-versed in HIPAA Laws
- Excellent written and oral communication skills
- Emergency response preparedness
- Medication administration assistance
- Medical terminology proficiency
- Teamwork
- Data entry
- Problem-solving
- Multitasking
- Decision-making
- Vital sign monitoring
- Patient scheduling
Certification
- January2021 Certified Nursing Assistant
- January2021 BLS and CPR Certified
- January2023 Crisis Prevention
- May2009 High School Diploma
Timeline
Medical Support Specialist
Loyal Source Government Services, LLC
06.2023 - Current
Lead Medical Significant Incident Reporter (Humanitarian Crisis)
GardaWorld Federal Services
09.2021 - 02.2023
Pediatric Certified Nursing Assistant-(Humanitarian Crisis)
GardaWorld Federal Services
05.2021 - 02.2023
Admin/CNA (Covid Crisis Assignment)
Favorite Healthcare Staffing
03.2021 - 05.2021
Customer Service Representative (Inbound Customer Service)
Corestaff
08.2019 - 11.2020
Outpatient Scheduler (Inbound/Outbound Customer Service)
Celina's Staffing
10.2018 - 08.2019
- January2021 Certified Nursing Assistant
- January2021 BLS and CPR Certified
- January2023 Crisis Prevention
- May2009 High School Diploma
High School Diploma -
Kilgore High School
Similar Profiles
Sharine SantiagoSharine Santiago
Program Support Specialist II at Loyal Source Government Services, LLCProgram Support Specialist II at Loyal Source Government Services, LLC
Argenis PenaArgenis Pena
Warehouse Supply Specialist at Loyal Source Government Services, LLCWarehouse Supply Specialist at Loyal Source Government Services, LLC
Robert ClineRobert Cline
Emergency Medical Technician at Loyal Source Government Services, LLCEmergency Medical Technician at Loyal Source Government Services, LLC