Brittney Speights
Beaumont,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
In-Home Healthcare Provider
Accent Care Home Health
02.2020 - 01.2023
- Assessing patients' needs and providing them with the necessary treatments
- Creating and implementing care plans for patients
- Coordinating with other healthcare professionals to provide the best care for patients
- Educating patients and their families about their condition and how to manage it
- Providing emotional support to patients and their families
- Completed household management tasks for clients within private home settings.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
Assistant Manager of Sales
Mc Dc Inc
10.2012 - 12.2022
- Organizing and supervising shift patterns
- Dealing with customer queries and complaints
- Monitoring staff performance and taking disciplinary action when necessary maximizing sales and profitability ensuring high standards of customer service are met monitoring stock levels and ordering new supplies when necessary dealing with suppliers and contractors ensuring health and safety regulations are met preparing reports for senior management customer service person
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Service Representative
West
03.2009 - 10.2012
- Answering inbound calls from customers
- Assisting customers with account enquiries
- Processing customer transactions
- Providing excellent customer service at all times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Adult Corrections Officer
Mark W. Stiles Unit
07.2007 - 03.2008
- Maintain custody and control of inmates
- Perform security checks of inmates and their living quarters
- Conduct inmate counts
- Searches of inmates and their living quarters
- Respond to inmate requests and concerns
- Monitor inmate activities
- Prepare reports
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Education
High School Diploma -
Central High School
Beaumont, TX05.2007
Skills
- Mobilization Support
- Emotional Development
Timeline
In-Home Healthcare Provider
Accent Care Home Health
02.2020 - 01.2023
Assistant Manager of Sales
Mc Dc Inc
10.2012 - 12.2022
Customer Service Representative
West
03.2009 - 10.2012
Adult Corrections Officer
Mark W. Stiles Unit
07.2007 - 03.2008
High School Diploma -
Central High School
Similar Profiles
Shantel MccallShantel Mccall
Personal Care Assistant at Accent Care Home HealthPersonal Care Assistant at Accent Care Home Health
Tylore GambleTylore Gamble
Volunteer at Accent Care Home HealthVolunteer at Accent Care Home Health
Francisca BaezFrancisca Baez
Home Health Aide at Accent Care Home HealthHome Health Aide at Accent Care Home Health
Nze Damiana UgochiNze Damiana Ugochi
Certified nursing assistant at Accent Care Home Health Services AcademyCertified nursing assistant at Accent Care Home Health Services Academy
Jeffery CowardJeffery Coward
Supervisor at TEXAS TANK WORKSSupervisor at TEXAS TANK WORKS