Brittney Stewart
Slidell,Louisiana
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
11
11
years of professional experience
Work History
Case Manager/Crisis Intervention Specialist
Resources For Human Development, Inc
08.2018 - Current
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to 9clients.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Lead Housing Advocate
City of New Orleans Low Barrier Shelter & Engagement
01.2019 - 06.2021
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with over 30 community organizations and agencies.
- Developed and implemented programs to engage and empower underserved populations.
- Developed and implemented strategies to enhance quality of social services.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
Billing Coordinator
Community Therapeutic Services, LLC
08.2016 - 08.2019
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Verified accuracy of accounts payable payments, resulting in 9% reduction in payment errors and check reissues
- Oversaw daily operations for billing department handling $200k per month in payments
Quality Assurance Manager
Direct General Auto & Life Insurance
08.2012 - 08.2016
- Orchestrated daily operations in fast-paced, high demand by increased revenue by 9% each year
- Increased associate production by 16%, and moral with focus on risk management
- Conducted quality documentation and reports by collecting, analyzing, and summarizing information and trends bi-weekly
- Managed, supported, and advised team of 12+ Analyst by using innovative and creative leadership style
- Generated workload assessments and devised new operational processes that led to 28% increase in productivity
Education
Bachelor of Science - Accounting
Southern University And A & M College
Baton Rouge, LASkills
- Cross-Functional Leadership
- Eligibility Assessments
- Staff Training
- Patient Assessments
- Quality Assurance Controls
- EMR Systems
- Emotional Awareness
- Program Development
- Medical Records Management
- Data Entry and Analysis
Timeline
Lead Housing Advocate
City of New Orleans Low Barrier Shelter & Engagement
01.2019 - 06.2021
Case Manager/Crisis Intervention Specialist
Resources For Human Development, Inc
08.2018 - Current
Billing Coordinator
Community Therapeutic Services, LLC
08.2016 - 08.2019
Quality Assurance Manager
Direct General Auto & Life Insurance
08.2012 - 08.2016
Bachelor of Science - Accounting
Southern University And A & M College
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