Brittney Sumner
Adrian,MI
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Applebee's. Expert in cash handling and guest engagement, I consistently resolved customer complaints to enhance satisfaction. Recognized for multitasking and maintaining cleanliness standards, I fostered warm relationships with patrons, ensuring a positive dining experience.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Server
Applebees
02.2014 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently in a fast-paced environment.
- Trained new staff on menu items and service protocols.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints promptly to enhance dining experience.
- Maintained cleanliness and organization of dining area to meet health standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
Bachelor of Science - Elementary Education
University of Phoenix
Tempe, AZ03-2029
High School Diploma -
Adrian High School
Adrian, MI06-2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Team collaboration
- Relationship management
- Task prioritization
- Food safety
- Multitasking and organization
- Calm demeanor
- Server training
- Positive and professional
- Team member support
- Team player
- Warm and friendly
- Multitasking
Timeline
Server
Applebees
02.2014 - Current
Bachelor of Science - Elementary Education
University of Phoenix
High School Diploma -
Adrian High School