Brittney Sydnor
South Boston,VA
Summary
Results-driven Human Services professional holding a Master’s degree and a Bachelor’s in Early Childhood Education. Demonstrates proven expertise in training, counseling, and job placement services, effectively delivering vocational programs alongside comprehensive case management. Renowned for exceptional coordination and planning skills with extensive experience across both remote and on-site environments. Aiming to leverage skills to enhance community support programs and empower individuals through targeted initiatives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Vocational Rehabilitation Counselor
Department for Aging and Rehab
05.2019 - 02.2023
- Ensured compliance with federal, state, and agency policies while enhancing independent living for disabled individuals.
- Delivered essential vocational case management services including training, counseling, and job placement.
- Handled a variety of cases involving students and adults with disabilities.
- Built and nurtured productive working relationships with team members, customers, and industry professionals.
- Oversaw multiple responsibilities with minimal oversight, ensuring timely completion.
- Conducted Pre-Employment Transitional Services (Pre ETS) sessions for students with disabilities in group settings and individually.
- Collaborated with partner agencies to ensure clients' needs were met.
- Implemented new methods amidst the pandemic to monitor document exchanges.
Outreach Specialist
New Directions
Chase City, Virginia
06.2022 - 08.2022
- Coordinated specific psychosocial resources to meet members' identified needs.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Generated monthly progress reports detailing successes achieved through program implementation.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Partnered with community organizations to develop collaborative outreach efforts.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
Education Specialist II
Southside Virginia Community College
12.2017 - 05.2019
- Managed cases and handled files including monthly activities, certificates, client enrollment, and proof of eligibility.
- Delivered workforce development solutions covering job placements and training opportunities.
- Provided career and guidance counseling to address social and emotional needs.
- Assisted clients with transition planning for careers or advanced schooling.
- Engaged in community education about Workforce Innovation and Opportunity Act (WIOA).
- Connected individuals with appropriate services from allied agencies.
- Obtained agreements for job training, work experience opportunities, and employment placements.
- Delivered training on essential skills for securing and retaining jobs utilizing mock interviews.
- Delivered employment assistance to offenders through Reentry Program collaboration.
- Ensured adherence to WIOA federal, state, and agency regulations.
- Provided oversight to interns during job assignments.
Human Services Assistant III
Charlotte County DSS
06.2016 - 12.2017
- Transcribed court audio recordings accurately.
- Reviewed and processed applications within Virginia Case Management System (VaCMS) for proper case allocation to Social Workers.
- Generated invoices for payments related to children's services.
- Provided aid to Social Workers during the intake of children from removal.
- Executed file transfers to other localities while managing cases and maintaining updated notes.
- Compiled necessary information for the county board's monthly reports.
- Managed consistent and efficient daily mail delivery for all personnel.
Customer Service Representative
Capital One
Glenn Allen, Virginia
01.2015 - 06.2016
- Provided customer service by answering account-specific questions, delivering exceptional quality service by utilizing all available channels, and going above and beyond on every call.
- Educated customers on the utilization of Capital One’s credit cards, rewards services, continued loyalty, spending, and the ability to translate customer behaviors into recommendations for card use and new card acquisition.
- Obtained above-goal net promoter scores, and achieved high customer satisfaction with a score of 100% monthly.
Resolved complex problems by working with other departments to provide solutions that meet customer needs. - Promoted available products and services to customers during service, account management and order calls.
- Responded to inquiries from customers regarding their credit cards and accounts.
- Processed payments from customers in a timely manner according to established procedures.
- Identified opportunities for cross-selling additional products or services to customers.
- Provided guidance to customers on how to use their credit cards responsibly and effectively.
- Identified needs of customers promptly and efficiently.
Administrative Assistant
HCPS
07.2013 - 12.2014
- Communicated parent's and staff's messages to principal.
- Coordinated before and after-school duty schedules for staff members.
- Opened the office in a timely manner.
- Scheduled meetings for the principal with staff and parents.
- Facilitated hands-on training for effective system use.
- Provided customer services by resolving conflicts with parents and teachers.
- Coordinated with outside organizations, including Life Touch, for photography services and yearbook creation.
- Drafted and sent email correspondences on behalf of principal.
- Collected data entry for student census forms and 21st-century after-school tutoring.
Front Office
Sentara Primary Care
01.2012 - 07.2013
- Worked in a high-stress environment, registering new patients for walk-ins.
- Enhanced patient experiences by delivering effective services while maintaining confidentiality.
- Coordinated with medical staff ensuring efficient scheduling for patients.
- Balanced cash box and finalized monthly receipts.
- Handled pre-authorizations for medical procedures, verifying Medicaid/insurance eligibility.
- Ensured accuracy and maintenance of electronic health files within multiple systems.
- Researched codes for appropriate billing.
Daycare Teacher
Charlotte Early Learning Center
12.2007 - 01.2010
- Ensured children got off the bus safely and into the correct classrooms.
- Ensured that homework was completed in a timely manner and done correctly.
- Coordinated various events like talent showcases and festive celebrations.
- Created a positive, nurturing environment for young students.
- Guided children in developing essential life skills, such as independence and problem-solving.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Ensured safety of all children by monitoring playground equipment use.
- Fostered open and effective communication with parents regarding their children's development and daily activities.
- Provided guidance on social development issues such as sharing, following directions.
- Encouraged creativity through art projects and storytelling.
- Supervised children in classroom and playground settings, ensuring their safety and well-being.
- Created and maintained a clean, organized, and stimulating environment conducive to learning.
Education
MASTER - Human Services
LIBERTY UNIVERSITY
Lynchburg, VA12-2018
BACHELOR OF ART - Early Childhood Education
ASHFORD UNIVERSITY
San Diego, CA05-2016
Skills
- Client advocacy
- Vocational evaluation
- Documentation skills
- Career planning
- Caseload management
- Workplace accommodations
- Assessment administration
- Community relations
- Service coordination
- Multicultural competence
- Individualized planning
Certification
Trainee for Qualified Mental Health Professional, Virginia Department of Health Professions, 05/01/22, 05/01/27, 0734007299
Timeline
Outreach Specialist
New Directions
06.2022 - 08.2022
Vocational Rehabilitation Counselor
Department for Aging and Rehab
05.2019 - 02.2023
Education Specialist II
Southside Virginia Community College
12.2017 - 05.2019
Human Services Assistant III
Charlotte County DSS
06.2016 - 12.2017
Customer Service Representative
Capital One
01.2015 - 06.2016
Administrative Assistant
HCPS
07.2013 - 12.2014
Front Office
Sentara Primary Care
01.2012 - 07.2013
Daycare Teacher
Charlotte Early Learning Center
12.2007 - 01.2010
MASTER - Human Services
LIBERTY UNIVERSITY
BACHELOR OF ART - Early Childhood Education
ASHFORD UNIVERSITY
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