BRITTNEY THOMAS
East Orange,Nj
Summary
Dynamic professional with extensive experience in strategic planning, team leadership, and operational efficiency. Proven ability to leverage comprehensive knowledge of resource management to streamline processes and enhance team performance, consistently achieving business objectives. A background in customer service and ABA therapy contributes to strong client engagement skills, complemented by exceptional patience and problem-solving abilities. Eager to embrace new learning opportunities while demonstrating a reliable and trustworthy work ethic.
Overview
14
14
years of professional experience
1
1
Certification
Work History
ABA Therapist
Circle Care Management
09.2025 - Current
- Developed individualized treatment plans to enhance client behavior and communication skills.
- Implemented evidence-based interventions to support skill acquisition and reduce challenging behaviors.
- Collaborated with multidisciplinary teams to assess progress and adjust strategies as needed.
- Developed and maintained strong relationships with clients'' families, resulting in increased trust and collaboration in the therapeutic process.
- Delivered social skills curriculums and programs in support of client skills development.
- Conducted regular data collection and analysis to monitor client progress toward goals.
COOK
BRINKER INTL/CHILIS
11.2023 - 03.2025
- Follow company safety and sanitation policies and procedures
- Use ServeSafe knowledge to uphold food safety standards
- Properly learn and execute all recipe procedures
- Use slicers, mixers, grinders, food processors, etc. to follow prep procedures
- Cook food items by grilling, frying, sauteing, and other cooking methods to specified recipes and standards
- Operated kitchen equipment and maintained cleanliness to ensure food safety standards.
- Trained new staff on cooking techniques and kitchen procedures for efficiency.
- Monitored inventory levels and assisted in ordering supplies to minimize waste.
CERTIFIED TRAINER/ SERVER
BRINKER INTL/CHILIS
02.2016 - 03.2025
- Use extensive customer service knowledge to provide guests with an exemplary experience every day.
- Responsible for training inexperienced staff across multiple positions while using platforms such as Kronos, oracle, and iPad pos systems daily.
- Consistently provided safe food handling using knowledge of state and local food safety regulations provided by ServeSafe current standards.
- Deliver amazing standards of customer service during high-volume, fast-paced operations while providing a welcoming and cheerful environment.
- Mentored staff on operational procedures, ensuring adherence to company standards and policies.
KEY MANAGER/ KEY HOLDER
BRINKER INTL/CHILIS
04.2023 - 03.2025
- Enhanced customer satisfaction through effective conflict resolution and exceptional service standards.
- Overseeing and upholding the daily restaurant duties of restaurant staff while maintaining ServeSafe as well as state and local food safety restaurant standards
- Responsible for daily safe counts and cash handling
- Verifying supply orders with suppliers and managing inventory using multiple corporate websites and databases
- Create and organize daily floor plans and staff line ups as well as maintaining employee labor
- Supervising and maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards by ensuring all staff follow strict personal safety, food safety and food storage guidelines
- Supervising the preparation, display, and delivery of food and drinks
- Ensuring prompt and exemplary customer service by interacting with restaurant guests to gauge satisfaction and improve customer service.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
MARKETING COORDINATOR
BLUE STEEL MARKETING
09.2015 - 02.2016
- Collaborate with sales teams daily to drive brand awareness and achieve targets that establish clientele relationships
- Coordinate, organize, and manage marketing events for clientele that brings brand awareness and customer interest
- Developed and executed integrated marketing campaigns to enhance brand visibility and engagement.
- Collaborated with cross-functional teams to align marketing strategies with business objectives.
HOLIDAY STOCK SUPERVISOR/ KEY HOLDER
CHARMING CHARLIE
04.2012 - 01.2015
- Manage shipment processing ensuring organization, quality control, and product placement
- Train other employees about shipment, guidelines, and everyday duties
- Create engaging and functional store displays that highlight product and drive sales
- Advise and style by suggesting merchandise to customers using product and fashion knowledge for everyday events as well as special occasions and bridal parties
Education
EARLY CHILDHOOD EDUCATION
WESTCHESTER COMMUNITY COLLEGE
Skills
- Data collection
- Collaboration with professionals
- Customer service
- Operations management
- Inventory management
- Strong work ethic
- Exceptional customer service
- Cash handling
- Certified in ServeSafe
- Guest engagement
- Hospitality service expertise
- Certified in Applied Behavior Analysis
- Memory retention
- Teamwork and collaboration
- Detail-oriented
- Scheduling
Certification
- ServeSafe Certified, NEW JERSEY STATE 2023- 2028
- HIPPA Certification Training- September, 2025
- ABA Therapist- September 2025
Timeline
ABA Therapist
Circle Care Management
09.2025 - Current
COOK
BRINKER INTL/CHILIS
11.2023 - 03.2025
KEY MANAGER/ KEY HOLDER
BRINKER INTL/CHILIS
04.2023 - 03.2025
CERTIFIED TRAINER/ SERVER
BRINKER INTL/CHILIS
02.2016 - 03.2025
MARKETING COORDINATOR
BLUE STEEL MARKETING
09.2015 - 02.2016
HOLIDAY STOCK SUPERVISOR/ KEY HOLDER
CHARMING CHARLIE
04.2012 - 01.2015
EARLY CHILDHOOD EDUCATION
WESTCHESTER COMMUNITY COLLEGE