Brittney Thomas
Healthwell Foundation
Frederick,MD
1
Certification
20
years of professional experience
Detail-oriented Program Manager experienced in optimizing operations through effective document management and resource coordination. Achieved enhanced service outreach by addressing needs and resolving concerns to promote efficiency. Fostered collaboration among cross-functional teams while adapting to evolving project requirements and delivering consistent results.
Work History
Remote Senior Program Specialist
4 Years 9 Months- Assisted callers with inquiries regarding eligibility, grant status, payments, and referral sources to ensure accurate guidance through Foundation procedures.
- Maintain working knowledge of Foundation's guidelines, funds, and disease state being referenced and use of GMS.
- Conducted quality control checks on all entered information to ensure accuracy.
- Developed and implemented comprehensive program guidelines to enhance operational efficiency.
- Collaborated with cross-functional teams to optimize patient assistance initiatives and resource allocation.
- Processed high-volume payment transactions with accuracy and efficiency.
Patient Care Coordinator
3 Months- Completed patient registration procedures, inputting information to meet provider, facility, and legal requirements, ensuring compliance and accuracy.
- Ensured accurate completion and timely submission of all necessary documentation, facilitating smooth patient care processes.
- Performed administrative duties, including filing paperwork, answering phones, and scheduling appointments, enhancing operational efficiency.
Medical Scheduler
3 Years- Answered phone calls and relayed messages to staff members to ensure timely communication.
- Performed clerical tasks, including filing paperwork and managing electronic health records, to support efficient office operations.
- Processed incoming referrals for new patients by verifying insurance information and scheduling appointments to facilitate patient intake.
Pharmacy Technician
10 Years 10 Months- Evaluated completeness and accuracy of written prescriptions and refill requests from patients before filling.
- Entered patient profiles, billing information, and prescription orders into pharmacy software system.
- Prepared medications for dispensing by accurately counting, pouring, labeling, and verifying doses.
Education
Medical Assistant - Medical Assistant
High School Diploma
Skills
Eligibility Determination
HIPAA Compliance
Data entry
Quality Assurance and Control
Medical Data Collection
Grant Management
Data Entry Experience
Office Administration
Resolving Customer Issues
Teamwork
Patient Education
Certification
- CPhT
- CMA
Timeline
Remote Senior Program Specialist
Healthwell Foundation
11.2021 - 08.2026Read More
Patient Care Coordinator
Capital Women's Care
08.2021 - 11.2021Read More
Medical Scheduler
Frederick Memorial Hospital
04.2017 - 04.2020Read More
Pharmacy Technician
CVS Pharmacy
06.2006 - 04.2017Read More
Suitland High School
High School Diploma
Read More
MedTech College
Medical Assistant from Medical Assistant
Read More
Education and Training
other,other