Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Thompson

Orlando,FL

Summary

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

7
7
years of professional experience

Work History

Night Auditor

Wingate Hotel
06.2023 - Current
  • Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.

Night Auditor

Westgate Resorts
02.2023 - 06.2023
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.

Night Audit Supervisor

Omni Hotels & Resorts
11.2021 - 11.2022
  • Enhanced guest satisfaction by efficiently managing night audit tasks and promptly addressing any concerns or issues.
  • Streamlined the night audit process through thorough review and implementation of improved procedures.
  • Contributed to increased hotel revenue by accurately balancing daily transactions and identifying discrepancies.
  • Ensured smooth operations during overnight hours, coordinating with various departments to address guest needs and requests.

Front Desk Agent

Hilton
08.2019 - 10.2021
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Sales Manager

Mortimer Candies
01.2017 - 05.2019
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.

Host

Marios Bowling
08.2016 - 12.2017
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Education

No Degree - Cosmetology

Beauty Academy of South Florida
Hialeah, FL
06.2021

Associate of Arts - Hospitality

Dickinson State University
Dickinson, ND
06.2015

High School Diploma -

C R Walker Senior High
Nassau Bahamas
05.2012

Skills

  • Lobby Housekeeping
  • Processing Registrations
  • Daily Reporting
  • Facility Maintenance Monitoring

Timeline

Night Auditor

Wingate Hotel
06.2023 - Current

Night Auditor

Westgate Resorts
02.2023 - 06.2023

Night Audit Supervisor

Omni Hotels & Resorts
11.2021 - 11.2022

Front Desk Agent

Hilton
08.2019 - 10.2021

Sales Manager

Mortimer Candies
01.2017 - 05.2019

Host

Marios Bowling
08.2016 - 12.2017

No Degree - Cosmetology

Beauty Academy of South Florida

Associate of Arts - Hospitality

Dickinson State University

High School Diploma -

C R Walker Senior High

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