Job Search Status
Open to workDesired start date: Immediately
Open To Work
Brittney Thomson
Webberville,USA
Work Preference
Summary
Dynamic business analyst and quality assurance professional with a strong background in mortgage and enterprise technology. Skilled in translating complex business requirements into clear functional specifications, planning and executing User Acceptance Testing (UAT), and validating data integrity. Recognized for delivering projects on schedule, enhancing software reliability, and driving operational efficiency through collaboration with remote, cross-functional teams. Combines technical expertise, meticulous attention to detail, and leadership skills to support scalable, future-ready solutions for clients.
Overview
23
23
years of professional experience
Work History
Multiple Roles Held
Rocket Mortgage
08.2011 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
IT Business Systems Analyst
Rocket Mortgage
05.2019 - 07.2025
- Translated high-level business requirements into functional and technical specifications for enterprise software solutions impacting 200,000+ users, while independently deploying an in-house Angular/AWS utility to improve loan data access for business partners.
- Developed process models, flowcharts, and documentation using Visio, Lucidchart, and Confluence, reducing developer clarification questions by 40% and performing thorough analysis of user stories and minor changes to minimize downstream issues.
- Managed requirement gathering and updates for both complex projects and small-scale changes, including verbiage adjustments, alignment corrections, and tracking item updates in Azure DevOps and Jira, ensuring accuracy, consistency, and alignment across mortgage documentation.
- Collaborated with stakeholders to validate requirements, define project scope, success metrics, and outcomes using Agile, Kanban, and Waterfall methodologies, reducing project rework by 20% and maintaining cross-functional alignment.
- Planned and executed UAT for software updates, performing SQL-based data validation and API testing (Postman, Insomnia), resolving 150+ defects, and ensuring that both functional and minor corrections met business and technical requirements.
- Monitored IT services against SLAs, contributing to a 15% increase in service reliability, while maintaining proactive communication with stakeholders for seamless execution.
- Analyzed business requirements to enhance system functionality and user experience.
- Collaborated with cross-functional teams to identify process improvements and streamline operations.
Software Quality Analyst
Rocket Mortgage
11.2013 - 05.2019
- Managed and executed comprehensive testing efforts, including UAT, regression, and functional testing, for regulatory-compliant software updates implementing major federal and CFPB regulatory changes with 100% compliance, while also managing smaller tasks such as verbiage updates, report alignments, and tracking item corrections in mortgage documents.
- Conducted SQL queries, API testing (Postman/Insomnia), and Selenium automation, ensuring 99.9% system and data integrity across both complex projects and routine tasks.
- Created technical reports and dashboards summarizing trends, issues, and outcomes using Excel and visualization tools, reducing recurring defects by 25%.
- Maintained and updated system documentation, incorporated minor content changes, and provided guidance for end-users, reducing support requests by 15% and ensuring consistent, accurate mortgage documentation.
Document Team Lead
Rocket Mortgage
05.2012 - 11.2013
- Led a document management team of 15 staff, improving workflow efficiency by 10% and implementing dashboards to track performance.
- Ensured document compliance and accuracy at 99.95%, maintaining high-quality outputs and attention to detail.
- Developed coaching and onboarding programs, reducing training time by 20%, while managing multiple team priorities effectively.
Document Analyst
Rocket Mortgage
12.2011 - 05.2012
- Reviewed and validated mortgage documentation using SQL and quality control tools, achieving 125% productivity and maintaining 99.95% accuracy.
- Reduced processing times by 20% by standardizing document handling processes and improving workflow efficiency.
- Ensured compliance with internal policies and regulatory standards while collaborating with team members to identify process gaps and implement improvements.
Document Specialist
Rocket Mortgage
08.2011 - 12.2011
- Reviewed, accurately named, separated, and validated all scanned loan documents, ensuring alignment with correct loan numbers and clients, achieving 99%+ accuracy.
- Identified discrepancies or misfiled documents, proactively reporting issues to leadership and supporting corrective actions to maintain process integrity.
- Contributed to QA testing of document processing systems and consistently exceeded production goals, improving team efficiency and supporting high-quality mortgage operations.
Administrative Specialist
Allergy & Immunology Associates of Ann Arbor
12.2002 - 07.2011
- Streamlined front-desk workflows, patient scheduling, and billing processes across four locations, enhancing overall office efficiency and service quality.
- Managed high-volume patient interactions while ensuring HIPAA compliance and maintaining 100% accurate digital records.
- Designed and maintained Excel-based dashboards to monitor appointments, billing, and administrative metrics, enabling data-driven decisions and continuous process improvements.
- Optimized multi-site communications, insurance verifications, and administrative processes, reducing errors and improving team coordination.
- Strengthened organizational and conflict resolution skills by prioritizing tasks, resolving patient inquiries, and maintaining smooth office operations.
Education
Bachelor of Science -
Madonna University
Livonia, MISkills
- Agile, Scrum, Kanban, and Waterfall project management
- Sprint Planning, Backlog Management, and On-Time Delivery
- Requirements Gathering, User Stories, and Process Mapping (Visio, Lucidchart, Confluence)
- Workflow Optimization and Process Improvement
- Test Planning, Test Case Development, Regression & UAT Execution
- Automation with Selenium; Functional & Compliance Testing
- API Testing with Postman and Insomnia; JSON/XML Validation
- SQL Queries for Data Validation & Reporting
- Azure DevOps and Jira (Defect Tracking, Project Management)
- AWS / AWS Services, Angular, Microsoft Office Suite (Excel – Pivot Tables, Dashboards, Data Analysis)
- Visio, Lucidchart, Confluence
- Excel (Pivot, Dashboards, Data Analysis) and Reporting
Methodologies:
Technical:
Analysis Tools:
- Data Visualization and Metrics Tracking
- SQL Querying and Data Validation Tools
- API Testing Tools (Postman, Insomnia)
- Gap analysis
- Cross-functional collaboration
- Requirements gathering
- Attention to Detail
- Stakeholder Engagement and Cross-Functional Collaboration
- Remote Team Leadership and Team Coaching
- Regulatory Compliance and Risk Mitigation
- Documentation, Reporting, and Knowledge Management
- Strategic Problem Solving and Data-Driven Decision Making
- Process documentation
Professional Strengths:
CORE COMPETENCIES
- Cross-functional Stakeholder Collaboration
- Requirements Gathering
- AWS Platforms
- Test planning and Execution
- Azure DevOps/Jira
- Agile, Kanban & Waterfall project management
- Process Optimization
- API and SQL Testing
- Selenium Automation
- Confluence
Timeline
IT Business Systems Analyst
Rocket Mortgage
05.2019 - 07.2025
Software Quality Analyst
Rocket Mortgage
11.2013 - 05.2019
Document Team Lead
Rocket Mortgage
05.2012 - 11.2013
Document Analyst
Rocket Mortgage
12.2011 - 05.2012
Multiple Roles Held
Rocket Mortgage
08.2011 - 07.2025
Document Specialist
Rocket Mortgage
08.2011 - 12.2011
Administrative Specialist
Allergy & Immunology Associates of Ann Arbor
12.2002 - 07.2011
Bachelor of Science -
Madonna University