Brittney Tierrafria
Spring,TX
Summary
Dynamic leader with a proven track record at Wisenbaker Builder Services Inc., adept in operations management and team leadership. Excelled in enhancing productivity and customer satisfaction through innovative strategies, achieving significant revenue growth. Skilled in problem-solving and adaptability, I fostered a positive work environment, leading to higher retention and streamlined workflows.
Overview
10
10
years of professional experience
Work History
Inside Operations Manager
Wisenbaker Builder Services Inc.
02.2022 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented quality control systems to boost overall product consistency and reliability.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Facilitated smooth collaboration between departments through clear communication channels.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Developed and implemented strategies to maximize customer satisfaction.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Worked effectively in fast-paced environments.
Inside Sales Representative
Wisenbaker Builder Services Inc.
06.2018 - 02.2022
- Answered customers' questions regarding products, prices, and availability.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Used CRM software to maintain detailed contact logs and account records.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
- Attended weekly sales meetings and quarterly trainings.
- Contributed to team objectives in fast-paced environment.
Purchasing Specialist
Wisenbaker Builder Services Inc.
10.2015 - 06.2018
- Developed comprehensive purchasing reports, providing critical insights into spending patterns and vendor performance.
- Resolved discrepancies between invoices and purchase orders in a timely manner, maintaining strong financial controls within the department.
- Collaborated cross-functionally to ensure timely delivery of materials and services for project completion.
- Maintained accurate records of all purchasing activities, ensuring compliance with company policies and industry regulations.
- Contributed to risk management efforts by identifying potential supply chain disruptions and developing contingency plans accordingly.
- Streamlined purchasing processes by implementing efficient procurement strategies, resulting in cost savings.
- Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.
- Worked with departments to find new and better items to fulfill diverse needs.
- Conducted research, identifying potential vendors and better pricing options.
- Analyzed and reported on inventory levels to determine purchasing requirements.
- Maintained documentation for all purchases.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Reduced lead times by implementing strategic inventory management practices.
- Improved supplier relationships through regular communication and proactive problemsolving.
Order Fulfillment Specialist
Wisenbaker Builder Services Inc.
11.2014 - 10.2015
- Contributed to company growth by consistently meeting or exceeding monthly sales targets through efficient order fulfillment processes.
- Continuously sought opportunities for process improvements within the order fulfillment department, resulting in increased productivity levels.
- Developed strong relationships with suppliers/vendors to ensure timely receipt of goods/products needed for fulfilling customer orders efficiently.
- Enhanced communication between departments by establishing regular meetings and reporting mechanisms for order status updates.
- Managed high-priority orders with exceptional attention to detail, ensuring that all requirements were met in a timely manner while maintaining excellent communication with stakeholders involved.
- Trained new employees on all aspects of the order fulfillment process, fostering a knowledgeable workforce capable of handling increased workload during peak seasons.
Education
Bachelor of Science - Mathematics Education
University of Houston
Houston, TXSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Planning and Implementation
- Goal Setting
- Workflow Optimization
- Adaptability and Flexibility
- Hiring and Training
Timeline
Inside Operations Manager
Wisenbaker Builder Services Inc.
02.2022 - Current
Inside Sales Representative
Wisenbaker Builder Services Inc.
06.2018 - 02.2022
Purchasing Specialist
Wisenbaker Builder Services Inc.
10.2015 - 06.2018
Order Fulfillment Specialist
Wisenbaker Builder Services Inc.
11.2014 - 10.2015
Bachelor of Science - Mathematics Education
University of Houston
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