BRITTNEY TILLERY
Buford,GA
Summary
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
11
11
years of professional experience
Work History
Operations Manager/Director of Field Operations
Clean & Protect Global Solutions
Alpharetta, GA
08.2022 - 07.2024
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Assessed employee development needs and provided feedback on their progress towards meeting goals and disciplinary actions as necessary
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised field operations staff to ensure compliance with company policies and procedures.
Bar Manager
Wine Me Down
Alpharetta, GA
04.2018 - 07.2022
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Implemented strategies designed to increase revenue through upselling techniques.
Front Office Lead
Mattress Firm Warehouse
Alpharetta, GA
01.2016 - 04.2018
- Assigned tasks to other front office personnel based on workloads and availability.
- Conducted monthly inventory checks on supplies used in the front desk area.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered phone calls and directed them to appropriate personnel.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Provided customer service for all guests arriving to pick up orders.
- Located numerous customer orders in warehouse area
- Assisted dispatcher in preparing, planning, and executing routes for customer delivery.
Server/Bartender
Millers Ale House Bar and Grill
Alpharetta, GA
06.2013 - 08.2016
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
- Trained new bartenders on drink preparation and upselling techniques.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
High School Diploma -
Cottonwood High School
Cottonwood, AL05-2008
Skills
- Data Analysis
- Contract Management
- Health and safety compliance
- Performance reporting
- Strong interpersonal skills
- Inventory Management
- Organizational Management
- Customer Service
- Onboarding and Orientation
- Operations Oversight
- Microsoft Office/ Google Suite expert
- Team Building/Leadership
- Goal attainment
- Project Management
- Proactive and self motivated
- Management
- Troubleshooting and problem solving
Timeline
Operations Manager/Director of Field Operations
Clean & Protect Global Solutions
08.2022 - 07.2024
Bar Manager
Wine Me Down
04.2018 - 07.2022
Front Office Lead
Mattress Firm Warehouse
01.2016 - 04.2018
Server/Bartender
Millers Ale House Bar and Grill
06.2013 - 08.2016
High School Diploma -
Cottonwood High School
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