Brittney Torrez
Northglenn,CO
Summary
Dynamic Business Development and coordination with a proven track record at Denver Face And Body, excelling in client relationship building and strategic business planning. Leveraged negotiations and team leadership to surpass revenue targets: averaging 166% monthly over goals. Achieving significant client base growth through innovative marketing and personalized client solutions. Skilled in project management and customer service, consistently delivering exceptional results. Accomplished communicator with talent for building over-achieving teams. Professional experience welcoming up to 40 clients a day and also managing 10 patients at a time during my time in a medical field. Energetic within any atmosphere and especially attentive to any person, client, peer, or new experience that has allowed success and continued relationships.
Overview
10
10
years of professional experience
Work History
Business Development Manager
Denver Face And Body
12.2022 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Esthetician
Self-employeed
07.2015 - Current
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Engaged in continuous education to enhance skills and expand treatment offerings.
- Fostered friendly, warm, and exceptional customer experience.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Facilitated training sessions for new estheticians, improving team skills and service quality.
National Trainer
Minkys
10.2016 - 12.2021
- Participated in business improvement groups to capture information and feedback for topic delivery and training mandates.
- Supported leadership by participating in team meetings and workshops to identify process improvements and quality measures for esthetics training.
- Coordinated logistics such as scheduling classrooms, arranging equipment/set up, and managing participant registration to ensure smooth delivery of training sessions.
- Delivered engaging presentations during large-scale conferences or seminars, effectively communicating complex concepts to diverse audiences.
- Conducted regular follow-up communication with participants post-training to ensure successful implementation of newfound skills in their workplace environments.
- Enhanced training effectiveness by incorporating interactive learning strategies and multimedia presentations, and step by step or tiered stages for success.
- Built and maintained professional relationships with vendors and suppliers.
Business Development Coordinator
Johnny O Mechanical
01.2015 - 06.2021
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Enhanced client relationships through regular communication and prompt responses to inquiries.
- Negotiated contracts with key partners, securing advantageous terms for both parties.
- Identified new business opportunities by researching competitor analysis.
- Evaluated effectiveness of marketing initiatives by tracking metrics such as response rates, conversion rates, and ROI.
- Reviewed client concerns and recommended appropriate changes.
Owner/Operator Manager
Studio Urban Wax
02.2016 - 01.2020
- Designed training programs, enhancing skills and enabling employee growth.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Monitored cash flow for sustainable operational practices.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
Bachelor of Arts - History/Anthropology
University of Colorado
Boulder, CO05.2009
Skills
Team Leadership
Business development and planning
Customer Service
Negotiations
Client Relationship Building
New Business Development
Relationship building and management
Sales and Marketing
Mentoring and Coaching
Verbal and written communication
Project Management
Business Administration
Timeline
Business Development Manager
Denver Face And Body
12.2022 - Current
National Trainer
Minkys
10.2016 - 12.2021
Owner/Operator Manager
Studio Urban Wax
02.2016 - 01.2020
Esthetician
Self-employeed
07.2015 - Current
Business Development Coordinator
Johnny O Mechanical
01.2015 - 06.2021
Bachelor of Arts - History/Anthropology
University of Colorado
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