Brittney Tumidanski
Waddell,AZ
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Patient Access Rep III
Conifer Health Solutions LLC
07.2020 - Current
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Front Office Team Leader
American Vision Partners
10.2019 - 05.2020
- Conducted regular performance evaluations of front office employees to provide constructive feedback on areas of improvement.
- Interviewed, hired, coached, and developed front office associates.
- Processed payments accurately and efficiently while adhering to company financial policies.
- Managed high volumes of transaction data efficiently while maintaining attention-to-detail necessary for accurate reconciliations.
- Led weekly team meetings focused on improving overall clinic performance while addressing individual areas for growth.
- Collaborated with clinical staff to ensure seamless coordination of care across all departments within the practice.
- Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
Front Desk Supervisor
Oxford Inn and Suites
06.2012 - 09.2019
- Trained new employees on front desk operations, ensuring staff were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out
- Scheduled and assigned daily work and activities for team members.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Prepared weekly employee work schedules to meet operational needs.
Education
High School Diploma -
Quartz Hill High
Quartz Hill, Ca06.2004
Skills
- Customer Service
- Insurance Verification
- Medical Terminology
- Medical Billing
- Insurance Authorizations
- Healthcare systems navigation
- Insurance Billing
- Denial Resolution
- Data Analytics
Timeline
Patient Access Rep III
Conifer Health Solutions LLC
07.2020 - Current
Front Office Team Leader
American Vision Partners
10.2019 - 05.2020
Front Desk Supervisor
Oxford Inn and Suites
06.2012 - 09.2019
High School Diploma -
Quartz Hill High
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