Brittney Tupps
Palmetto,FL
Summary
Dedicated therapeutic foster parent providing nurturing support and advocacy for children. Skilled in crisis intervention, individualized care plans, and facilitating communication among families, social workers, and educators.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Enhanced Foster Parent
One More Child
Palmetto, Florida
01.2025 - Current
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Maintained confidentiality through stringent handling of charts and data.
- Utilized conflict resolution techniques to manage disputes and promote a harmonious living situation.
- Facilitated access to medical, dental, and mental health services, ensuring children's health needs were met.
- Administered medication and provided first aid care as needed, adhering to healthcare guidelines.
- Advocated for children's educational and special needs, ensuring access to resources and support services.
- Implemented behavior management strategies to encourage positive behaviors and personal growth.
- Educated parents on how best to support their children's development both at home and school.
- Created daily schedules that incorporated educational, recreational, and therapeutic activities.
- Organized social events for children to interact with one another outside of the home setting.
- Responded promptly to emergency situations while working with families in crisis.
- Developed individualized treatment plans for each child based on their needs and goals.
- Facilitated meetings with social workers, teachers, therapists, and other professionals as needed.
- Monitored the physical and mental health of children in the foster care system.
- Adhered to state policies regarding licensing requirements and regulations related to foster care services.
- Educated foster children on life skills and personal development topics.
- Coordinated communication between children, families, and social workers effectively.
- Implemented structured routines to promote stability and emotional well-being.
Credit Card Collection Agent
Discover Bank, Member FDIC
Knoxville, Tennessee
10.2023 - 01.2025
- Recorded and updated customer account information in internal systems.
- Addressed customer inquiries regarding billing and account status to ensure clarity and satisfaction.
- Contacted customers to negotiate overdue payments and establish payment arrangements.
- Monitored account activity for potential fraud or suspicious transactions.
- Researched discrepancies between customer statements and internal records in order to accurately update account information.
- Provided detailed explanations of payment options, including interest rates, length of terms, and potential risks.
- Explained consequences of defaulting on obligations and provided budgeting strategies to help prevent future delinquency.
- Demonstrated ability to work independently while meeting tight deadlines.
- Interacted professionally with customers while maintaining a positive attitude throughout conversations.
Theraputic Foster parent
Omni Visions
Knoxville, Tn
12.2020 - 07.2023
- Provided nurturing support to children in therapeutic foster care environments.
- Maintained a safe and structured home environment for all children in care.
- Monitored children's behavior and progress, documenting observations regularly.
- Facilitated effective communication between children and biological families, enhancing relationships and stability.
- Collaborated with social workers and therapists to ensure comprehensive care delivery.
- Served as an advocate for children in their placements through active participation in discussions about their future plans .
- Taught basic life skills such as time management, money management, cooking skills and laundry skills.
- Supported children's educational development by ensuring regular school attendance, providing necessary tutoring, and actively participating in parent-teacher conferences.
- Participated in meetings with caseworkers, attorneys, psychologists, social workers, teachers, and counselors to discuss issues related to the child's well-being.
- Provided crisis intervention and emotional support during challenging behavioral episodes, promoting emotional resilience and stability.
- Collaborated with mental health professionals to ensure that prescribed medications were administered correctly and consistently monitored for effectiveness and side effects.
- Coordinated with social services and child welfare agencies to facilitate placements and transitions.
Education
Associate of Science - Criminology
Keiser University
Lakeland, FL05-2015
Skills
- Child welfare policies
- Crisis intervention
- Case management
- Document management
- Planning
- Organization
- Time management
- Attention to detail
- Task prioritization
- Microsoft Word
- Teamwork
- Flexible and adaptable
- Active listening
- Written communication
Certification
- TBRI Enhanced Foster Parent
- CPR / AED
- Medication Administration
- Water Safety
Timeline
Enhanced Foster Parent
One More Child
01.2025 - Current
Credit Card Collection Agent
Discover Bank, Member FDIC
10.2023 - 01.2025
Theraputic Foster parent
Omni Visions
12.2020 - 07.2023
Associate of Science - Criminology
Keiser University