Brittney Turner
Wilmington,NC
Summary
There is nothing I don't know about customer service... Even if there is I can learn more everyday because I can take constructive criticism
Energetic Childcare Assistant adept at keeping calm under pressure and promoting organized and inviting daycare environments. Dedicated to promoting child social and academic development by leading activities promoting development and positive interactions. Excellent record of working with children in multiple environments.
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
9
9
years of professional experience
Work History
Childcare Assistant
Childcare Network
Wilmington, NC
08.2023 - Current
- Provided safe and nurturing environment for children of all ages.
- Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
- Carried out regular inspections of premises to ensure health and safety standards are met.
- Performed light housekeeping duties such as tidying up toys after playtime is over.
- Provided safe, nurturing and stimulating environment for children.
- Encouraged self-expression through various art forms such as music, painting, drawing.
- Supported the development of individual plans based on the interests and abilities of each child.
- Maintained accurate records of daily attendance and other related information.
- Engaged children in meaningful conversations regarding their day-to-day experiences.
- Promoted physical activity by encouraging outdoor playtime activities like sports and games.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Provided nurturing and appropriate environment for children of various ages.
- Maintained organized and clean classroom and play areas.
- Implemented positive discipline techniques to guide children's behavior.
- Assisted children with hygiene tasks, including handwashing and bathroom breaks.
- Managed inventory of supplies, requesting restocks as necessary to maintain resources.
- Read stories and led educational games to stimulate interest in learning.
- Attended staff meetings and training sessions to improve childcare skills.
- Communicated effectively with parents and guardians about children's daily activities and progress.
- Monitored children's progress and behavior, reporting observations to lead teacher.
- Guided children in developing basic literacy and math skills through playful learning activities.
- Assisted in developing and implementing daily activities that support children's physical, emotional, and intellectual growth.
- Read aloud and played alphabet games to encourage early literacy.
- Provided first aid and medication as needed, adhering to health and safety protocols.
- Coordinated outdoor activities that encouraged physical activity and awareness of nature.
- Facilitated group activities to promote teamwork and social skills among children.
- Attended to lunch periods to help children open food packages and monitor activities
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
- Kept inventory of toys and supplies organized and well-stocked to meet needs of children under care.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Developed and implemented lesson plans and activities for children of various ages.
- Observed behavioral issues to alert parents or guardians.
- Maintained clean and organized classroom and play areas to ensure a healthy environment.
- Monitored children during nap time, ensuring a quiet and restful environment.
- Developed and enforced positive strategies to encourage good behavior.
- Assisted in planning and preparing materials for art, science, and music activities.
- Introduced learning activities and imaginative play to teach children to explore.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Instructed children in health and personal habits involving eating, resting and hygiene habits.
- Employed positive guidance strategies to encourage children and improve behavior.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Enforced rules to teach good manners and maintain safe environment.
- Balanced schedules to promote optimal rest, play and educational periods.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Secured indoor and outdoor premises to protect children.
- Communicated with parents about daily activities and any concerning behaviors.
- Encouraged curiosity, exploration and problem-solving with tailored recreation programs.
- Collaborated daily with classroom teachers to keep activities running smoothly.
- Monitored children's play activities to verify safety and wellness.
- Recorded child behavior, food, and medication information for supervisors.
- Established and maintained safe play environment for children.
- Read stories and played alphabet games to promote early literacy.
- Maintained neat environment by organizing toy bins and bookshelves.
- Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
- Supported children's emotional and social development with one-on-one attention.
- Used clear communication and professionalism to develop constructive relationships with families.
- Developed positive relationships with parents and guardians to ensure their child's needs were met.
- Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
- Maintained a clean, organized classroom environment conducive to learning.
- Ensured compliance with relevant legislation, standards and regulations.
- Responded promptly to incidents or emergencies according to established protocols.
- Maintained accurate records of attendance, meals served, medication administered.
- Collaborated with colleagues to provide a high standard of care for each child.
- Provided guidance on social interaction among peers within the group setting.
- Observed and monitored the safety of all children in care.
- Participated in professional development opportunities related to childcare practices.
Food Service Worker
Slice of life
06.2022 - 06.2023
- Prepared beverages such as coffee, tea, soda.
- Utilized point-of-sale systems for taking orders from customers.
- Assisted with unloading deliveries from suppliers into storage areas.
- Cleaned kitchen areas, equipment and utensils.
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed variety of duties related to food service.
Cook/Prep
Cape Fear Country Club
Wilmington, NC
06.2021 - 06.2022
- Cafè- Salad Bar/ Bar
- Golf Turn- Make food, Jonas system, interact with members.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Monitored stock levels of food items and ordered more when necessary.
- Organized storage areas for efficient usage of space.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Managed portion control using correct utensils during preparation and plating.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Grilled and deep fried various foods from meats to potatoes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Checked quality of food products to meet high standards.
- Set up work stations prior to opening to minimize prep time.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Distributed food to service staff for prompt delivery to customers.
Customer Service Associate
Walgreens
Wilmington, NC
06.2020 - 03.2021
- Specific job duties include assisting in sales and answering questions about products, services, and merchandise
- CVS sales associates may stock shelves and take inventory, as well.Applicants with the ability to work on foot for long periods of time may gain preferential treatment during the hiring process
- Training typically lasts a few days and includes general instruction on store policy, protocol, and procedure.
- Greeted customers and provided friendly customer service.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Complied with all health and safety regulations while performing job duties.
- Processed credit card transactions accurately and efficiently.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Resolved customer complaints in a professional manner.
- Balanced cash drawers at the end of each shift.
- Maintained accurate records of transactions using the point-of-sale system.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Operated cash registers to process payments for goods and services.
- Assisted customers with locating merchandise within the store.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Recommended, selected, located, and obtained products to meet customer needs.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Greeted customers and responded to informational requests.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Maintained cleanliness and presentation of stock room and production floor.
- Informed customers of in-store promotions or pricing specials.
- Addressed customer questions and concerns regarding products and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Built and maintained productive relationships with employees.
- Checked personal identifications during alcohol and tobacco sales.
- Answered customers' questions and provided information on store procedures or policies.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Scanned items and checked pricing on cash register for accuracy.
- Adhered to social distancing protocols and wore mask or face shield.
- Answered phone calls to assist customers with questions and orders.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Offered customers carry-out service at completion of transaction.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained current knowledge of store promotions to highlight sales to customers.
Housekeeper
Hampton Inn & Suites
Carolina Beach, NC
08.2018 - 06.2019
- Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming
- Change and replenish bed linens, towels and guest amenities, as needed.
- Disinfected telephones, light switches and other frequently touched objects.
- Inspected furniture for damage or stains in between guest stays.
- Communicated with customers about requests for additional supplies or cleaning services.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Swept and damp-mopped private stairways and hallways.
- Waxed and polished wood furnishings to restore faded appearance.
- Reported damage or theft of hotel property to management.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Sorted and counted linens and organized in storage areas.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Communicated with maintenance team on damages to repair.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned rooms to occupant-ready status to satisfy future guests.
- Interacted pleasantly with clients and guests when performing daily duties.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Changed bed linens and towels, tidied up rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Observed proper use of chemicals when cleaning various surfaces.
- Responded to requests from guests regarding housekeeping needs.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Ensured that all health standards were met during cleaning operations.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Sales Associate/Customer Service
CVS pharmacy
Wilmington, NC
03.2015 - 06.2019
- Specific job duties include assisting in sales and answering questions about products, services, and merchandise
- CVS sales associates may stock shelves and take inventory, as well.Applicants with the ability to work on foot for long periods of time may gain preferential treatment during the hiring process
- Training typically lasts a few days and includes general instruction on store policy, protocol, and procedure.
Education
Associate of Applied Science -
Penn Foster Career School
Scranton, PA06-2026
High school or equivalent - High School diploma
JOHN T HOGGARD
06.2012
High school or equivalent - Internship for college in Medical Assistant
Miller-Motte College-Wilmington
Skills
- Housekeeping
- Cleaning
- Time Management
- Laundry
- Cashiering
- Customer Service
- Experience with Children
- Food Service
- Childcare
- Receptionist
- Babysitting
- Retail sales
- Microsoft Office
- Medical Receptionist
- Medical Scheduling
- Cash handling
- Hotel experience
- Medical Terminology
- Classroom Management
- Student Monitoring
- Food Preparation
- Positive Reinforcement
- Parent Communication
- Lesson Plan Development
- Group management
- Behavior Modeling
- Activity Planning
- Behavior Management
- Excellent communication skills
- Safety awareness
- Basic clerical knowledge
- Social Skills Development
- Lifting up to 45 pounds
Additional Information
I did my internship in Medical Assistant at Wilmington Health... I mostly worked with children but also did office administration...
Assessments
- Customer focus & orientation, Highly Proficient, 01/01/21, Responding to customer situations with sensitivity
- Sales skills, Completed, 01/01/21, Influencing and negotiating with customers
- Call center customer service, Familiar, 11/01/20, Applying customer service skills in a call center setting
- Medical receptionist skills, Proficient, 07/01/20, Managing physician schedules and maintaining accurate patient records
Timeline
Childcare Assistant
Childcare Network
08.2023 - Current
Food Service Worker
Slice of life
06.2022 - 06.2023
Cook/Prep
Cape Fear Country Club
06.2021 - 06.2022
Customer Service Associate
Walgreens
06.2020 - 03.2021
Housekeeper
Hampton Inn & Suites
08.2018 - 06.2019
Sales Associate/Customer Service
CVS pharmacy
03.2015 - 06.2019
Associate of Applied Science -
Penn Foster Career School
High school or equivalent - High School diploma
JOHN T HOGGARD
High school or equivalent - Internship for college in Medical Assistant
Miller-Motte College-Wilmington