Brittney Turner
Lancaster,CA
Summary
Driven to excel, I leveraged problem-solving abilities and active listening at DASCO to enhance customer loyalty and resolve conflicts, demonstrating a results-oriented approach. As a Respiratory Therapist Assistant at Preferred Homecare, I improved patient outcomes through preventive care, showcasing my hard and soft skills in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
DASCO
2023.11 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Respiratory Therapist Assistant
Preferred Homecare
2020.11 - 2023.11
- Promoted optimal health through the development of customized nutrition plans based on individual needs and preferences.
- Enhanced clients'' overall well-being through comprehensive assessments and tailored treatment plans.
- Collaborated with multidisciplinary teams to optimize patient outcomes in rehabilitation settings.
- Evaluated clients'' progress regularly, adjusting treatment approaches accordingly to ensure sustained improvements in health and wellbeing.
Patient Support Specialist
Carbon Health
2018.01 - 2020.11
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
- Implemented effective follow-up procedures to monitor patient progress and ensure timely interventions when necessary.
- Developed strong relationships with external vendors to ensure consistent supply levels for medical products required in daily operations.
Education
High School Diploma -
Eastside High School
Lancaster, CA06.2015
Skills
- Problem-solving abilities
- Active Listening
- Problem Resolution
- Preventive Care
- Sports Performance Enhancement
Objective
Customer-oriented support professional looking to use my interpersonal and problem-solving skills to deliver swift resolutions
Timeline
Customer Service Representative
DASCO
2023.11 - Current
Respiratory Therapist Assistant
Preferred Homecare
2020.11 - 2023.11
Patient Support Specialist
Carbon Health
2018.01 - 2020.11
High School Diploma -
Eastside High School
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