Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRITTNEY Valadez

North Las Vegas

Summary

A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.


Overview

12
12
years of professional experience

Work History

Service Coordinator

XO Windows
10.2022 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Managed a team of service coordinators, ensuring effective workload distribution and optimal use of resources.
  • Conducted regular performance appraisals, identifying areas for growth and providing constructive feedback for professional development.
  • Enhanced team productivity by providing consistent coaching, feedback, and support to service coordinators.
  • Created detailed reports on departmental progress, presenting findings to senior management for review and strategic planning purposes.

Supply Technician II

Nevada Department Of Transportation
10.2021 - 10.2022
  • Trained junior staff members in proper supply chain practices, enhancing their knowledge base and skill set for greater contributions to the team''s success.
  • Used identification tags, stamps and electronic marking tools to mark stock items.
  • Coordinated logistics activities for seamless transportation of goods from suppliers to end-users, minimizing delays and disruptions.
  • Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
  • Implemented risk management strategies within the procurement process, protecting the organization from potential disruptions or delays in the supply of critical materials.
  • Conducted regular inventory audits to maintain accurate records and reduce discrepancies in stock levels.
  • Acted as receiving agent in verifying delivered goods, preparing receipts for purchases and generating quarterly transaction reports.
  • Assisted in budget preparation and monitoring, ensuring adequate financial controls were in place for purchasing activities.
  • Provided supply chain guidance to team of three employees.
  • Built exceptional rapport with suppliers and transportation companies to create seamless operations.

Customer Service Representative

XO Windows
04.2016 - 10.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
  • Called customers to coordinate schedules and set appointments.
  • Developed strong relationships with employees, fostering an atmosphere of trust that facilitated open dialogue about scheduling preferences or concerns.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Enhanced communication between team members by conducting regular meetings and fostering a collaborative environment.

Production Controller

Department Of Defence
11.2013 - 12.2015
  • Prepared job order documents and gave timely approvals.
  • Monitored inventory use and adjusted inventory control techniques.
  • Trained new employees in various departments and safety standards.
  • Planned material equipment and manpower needs for job.
  • Provided training to staff on new technologies and methodologies, improving overall team productivity.
  • Managed inventory control systems to maintain optimal stock levels and minimize waste of materials.
  • Worked with managers to plan and coordinate production tasks.
  • Oversaw the maintenance of equipment records to ensure proper servicing schedules were followed for optimal machine performance and reduced downtime.
  • Input employee time daily for 15 employees.

Education

High School Diploma -

Southeast Career And Technical Academy
Las Vegas, Nevada
06-2007

Skills

  • Accurate recordkeeping
  • Notetaking and documentation
  • Goal setting
  • Team leadership
  • Program follow-up and assessment
  • Detail orientation
  • Time management
  • Active listening
  • Problem-solving
  • Multitasking Abilities
  • Multitasking
  • Task prioritization
  • Attention to detail

Timeline

Service Coordinator

XO Windows
10.2022 - Current

Supply Technician II

Nevada Department Of Transportation
10.2021 - 10.2022

Customer Service Representative

XO Windows
04.2016 - 10.2021

Production Controller

Department Of Defence
11.2013 - 12.2015

High School Diploma -

Southeast Career And Technical Academy

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