Brittney Vale
Kanab,Utah
Summary
Driven by a passion for excellence and a knack for spatial visualization, I spearheaded housekeeping operations at Parry's Lodge, enhancing guest satisfaction and operational efficiency. Leadership fostered a culture of open communication and teamwork, significantly improving department performance. Skilled in both numerical reasoning and fostering collaborative environments, I consistently delivered high-quality service standards and innovative cleanliness programs.
Overview
2
2
years of professional experience
Work History
Executive Housekeeping Manager
Parry's Lodge
09.2023 - Current
- Promote a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Develop and execute preventive maintenance plans for long-term facility upkeep and smooth daily operations.
- Manage a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Scheduling
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation year round.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Kept building entryway glass clean and polished for professional presentation.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Monitored staff performance and provided feedback to drive productivity.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Addressed customer feedback and complaints to maximize satisfaction.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Recruit, supervise, and train housekeeping staff
- Motivating the team and promoting a positive work environment!
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
Executive Housekeeping Manager
Holiday Inn
02.2022 - 09.2023
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation year round.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Streamlined weekly cleaning schedule for 10-15 employees.
- Addressed customer feedback and complaints to maximize satisfaction.
- Maintained required records of work hours, budgets and payrolls.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Education
Maricopa Community Colleges - Glendale Community College
Glendale, AZLeadership
Southwest Supply Technical College2023
Skills
- Blended Communication Style & Blended Energizer
- Spatial Visualization
- Idea Generation
- Numerical Reasoning
- Inductive Reasoning
- Sequential Reasoning
Leadership & Development
In the class I learned my aptitudes, how I contribute to a team, and the types of work that interest me. I made personal development plans and goals. I also delivered a speech nearing the end of the class about "Shame vs. Hope". Upon completion of the class I received a certificate in "Leadership & Development".
Timeline
Executive Housekeeping Manager
Parry's Lodge
09.2023 - Current
Executive Housekeeping Manager
Holiday Inn
02.2022 - 09.2023
Maricopa Community Colleges - Glendale Community College
Leadership
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