Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brittney Velazquez Mosqueda

Salem,OR

Summary

Responsible Optometric Technician provides relationship-based eye care and outstanding customer service. Performs patient work ups, ancillary testing and orders and dispenses contact lenses to support optometrist and promote operational efficiency. Establishes priorities, works independently and proceeds with objectives without supervision.

Overview

6
6
years of professional experience

Work History

Optometric Technician

Keizer Vision Source
10.2021 - Current
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.

Dental Front Office Receptionist

Dental Care Of Canby
12.2022 - 04.2023
  • Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
  • Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
  • Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.

Barista

Starbucks
07.2018 - 09.2021
  • Certification for barista
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Education

High school or equivalent -

McNary High School
Keizer, OR
06.2018

Skills

  • Customer Service
  • Barista Experience
  • Microsoft Office
  • Ophthalmology Experience
  • Medical Records
  • Medical Terminology
  • Phone Etiquette
  • Appointment Scheduling
  • Insurance processing
  • Patient testing
  • Pre-Testing Procedures
  • Paperwork management
  • Supply Restocking
  • Patient Recordkeeping
  • Self Motivation
  • Goal Setting
  • Problem-solving abilities
  • Multitasking
  • Adaptability
  • Written Communication

Languages

Spanish
Native or Bilingual

Timeline

Dental Front Office Receptionist

Dental Care Of Canby
12.2022 - 04.2023

Optometric Technician

Keizer Vision Source
10.2021 - Current

Barista

Starbucks
07.2018 - 09.2021

High school or equivalent -

McNary High School

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Brittney Velazquez Mosqueda