Brittney Vigil
Thornton,CO
Summary
Dynamic professional with a strong customer service focus and proven ability to train and motivate teams at Walgreens Boots Alliance. Skilled in conflict resolution and staff development, I enhanced team performance and customer satisfaction through effective training and mentorship, ensuring a welcoming environment and adherence to safety standards.
Overview
15
15
years of professional experience
Work History
Shift Lead
Walgreens Boots Alliance
10.2019 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Support Manager
Walmart
05.2010 - 10.2019
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Prepared employee schedules for maximum coverage during key hours.
- Maintained up-to-date knowledge of industry trends, ensuring the support team remained well-versed in best practices.
- Organized and led training sessions to keep team updated on new technologies and support protocols.
- Leveraged CRM tools to maintain detailed records of customer interactions, improving follow-up and resolution processes.
- Conducted periodic customer surveys to gauge satisfaction levels and identify areas for service improvement.
Education
Massage Therapy
Denver School of Massage Therapy
Westminster, CO05-2009
Business
Thornton High School
Thornton, CO05-2008
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Staff supervision
- Work delegation
- Sales proficiency
- Staff motivation
- Loss prevention
- Staff development
Timeline
Shift Lead
Walgreens Boots Alliance
10.2019 - Current
Support Manager
Walmart
05.2010 - 10.2019
Massage Therapy
Denver School of Massage Therapy
Business
Thornton High School
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