Brittney Voner
Winthrop,USA
Summary
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant (CMA)
Addison Group
06.2023 - 01.2024
- Greet patients, escort to exam room, and obtain vital signs
- Contact patients to provide recent results interpretation and MD instructions regarding next steps
- Check in-basket messages and respond accordingly per assigned MD
- Review and respond to staff messages and Mychart messages accordingly
- Respond to prescription refill requests per protocol
- Check voicemail messages and communicate appropriately with both the patient and provider
- Process prior authorizations through a variety of insurance providers either via Covermymeds, SureScripts, Wellsense portal, Point32healthpromptpa, and other provider portal services
- Initiate appeals/grievances as necessary regarding prior authorization denials
- Review all notes & documents pertaining to prior authorizations to ensure approval of patient's medication
- Communicate PA approval and denials with the patient
- Fill out DME, CGM, & CMN forms and fax them to their appropriate destination
- Obtain blood samples such as, glucose & A1c levels
- Download & upload glucometer data & analysis into patient's chart
- Enter orders & results in point of care testing
- Communicate with providers regarding patient's glucose readings
- Perform insulin injections
- Educate patients on injecting insulin
- Perform cortisol testing
Certified Clinical Medical Assistant (CCMA)
MIT/nextSource
01.2023 - 05.2023
- Investigative workflow prep for following days to ensure efficient patient flow and so that the provider knows pertinent information regarding the patients visit such as, chief complaint, last physical exam, any vaccinations/immunizations needed, and health maintenance
- Research is usually involved finding this information
- Huddle with provider in the morning regarding patient schedule
- Manage patient flow
- Review prior authorizations and ICD-10/CPT coding for proper diagnoses and coverage
- Inquire adequate information prior to assist providers with diagnosis
- Administer immunizations and vaccines
- Communicate with team members throughout the day to ensure flow is running smoothly
- Greet patients and escort them to an exam room where they will be seen by a provider
- Obtain vital signs including, weight and height, blood pressure, heart rate, temperature, and O2 saturation
- Obtain patient history including, reason for visit, social history, demographics, allergies, and medications, or confirm their accuracy
- Document any and all communication with each patient
- Check MA Message Pool throughout the day and complete tasks including medication management and send the requested medications to the patient's assigned provider
- Maintain awareness of the day-to-day activities
- Respond to patient portal messages within a timely manner and forward questions to the appropriate provider or nurse, if necessary
PCA Personal Care Assistant
Home Care-Private client
10.2022 - 04.2023
- Providing respectful patient care by showing compassion, empathy, interest, and maintaining patient's dignity
- Preparation of balanced meals to maintain a healthy weight
- Check vital signs throughout the day such as, weight, blood pressure, O2 saturation and pulse
- Assist with recommended exercises to promote physical strength
- Administer medications at the recommended time by physicians
- Taking client to scheduled appointments to address any health concerns and follow up visits
- Doing activities together such as, crossword puzzles, memory games, tic tac toe, reading to client, baking and watching movies
- Assist client with bathing and using the bathroom
- Assist with getting dressed and changed
Certified Medical Assistant
Dartmouth-Hitchcock-Cheshire Medical Center
11.2021 - 10.2022
- Company Overview: General Surgery
- Greeted 35-50 patients daily and escorted to exam room, providing proper gown or draping, reviewing medical history, and updating medical record as appropriate
- Review prior authorizations and ICD-10 coding for proper diagnoses and coverage
- Triage phone calls and report them to a provider
- Assisted provider with minor surgeries and procedures, supporting patient during treatment including monitoring vital signs
- Collaborated with members of the healthcare team to deliver positive patient experience, cleaning rooms between patients, checking messages, and preparing charts for provider
- Prepare for minor surgical procedures
- Provided administrative support, scheduling patient appointments, reviewing medical records, reconciling medication, and managing task lists
- General Surgery
- REASON FOR LEAVING: RELOCATED TO MA DUE TO HOUSE FIRE
Certified Medical Assistant (CMA)
Cheshire Medical Center
11.2021 - 09.2022
- Company Overview: Wound Clinic
- Greet patients and escort them to an exam room where they will be seen by a provider
- Workflow prep for following days to ensure efficient patient flow and so that the provider knows pertinent information regarding the patients visit
- Huddle with provider in the morning regarding patient schedule
- Manage patient flow
- Assessing and monitoring wounds
- Cleaning and bandaging wounds
- Working collaboratively with other members of the patient care team to determine if additional treatments or changes in care are required
- Communicate with team members throughout the day to ensure flow is running smoothly
- Obtain vital signs including, weight and height, blood pressure, heart rate, temperature, and O2 saturation
- Obtain patient history including, reason for visit, social history, demographics, allergies, and medications, or confirm their accuracy
- Document any and all communication with each patient
- Maintain awareness of the day-to-day activities
- Wound Clinic
- WORKED CONCURRENTLY WITH GENERAL SURGERY
Certified Medical Assistant (CMA)
Cheshire Medical Center
06.2020 - 11.2021
- Company Overview: Dermatology
- Room patients, document medical histories and chief complaints into the EMR
- Directly assist the provider with all aspects of dermatology care including biopsies, excisions, cryotherapy, surgeries, sutures, suture removals, general office visits, injections and wound care
- Triage phone calls, document conversations, and send information to the assigned provider
- Providing educational assistance, pharmacy needs and communications for test and lab results
- Sterilize instruments, maintaining an organized work-space
- Schedule patients as needed for follow up appointments
- Dermatology
- TRANSFER TO GENERAL SURGERY
Intake Coordinator
Monadnock Family Services
03.2019 - 06.2020
- Performed a range of administrative support for the Acute Care Services and MFS Depts., including receptionist duties, customer service, intake processes and ensuring efficient and quality use of office systems and procedures
- The position required expertise in the insurance field, knowledge of program descriptions and requirements for admission, centralized clinical scheduling and knowledge of internal computer systems
- REASON FOR LEAVING: JOB OFFER
Clinical Coordinator/Medical Assistant
Marathon Health for Life
08.2018 - 04.2019
- Maintained positive clinic flow in a patient practice, smoothly and quickly escorting patients to exam room, obtaining vital signs, performing diagnostic tests, and administering vaccinations
- Schedule appointments
- Check voice-mail throughout the day, and respond starting with priority calls
- Communicate with patients through patient portal
- Priority authorizations
- Participated in clerical office duties, registering patients, verifying insurance coverage, booking appointments, and scanning paperwork
- Conducted lab draws through venipuncture or finger stick, putting patient at ease while collecting and labeling required specimens for lab analysis
- REASON FOR LEAVING: CLINIC CLOSED
Medical Assistant
Hallmark Health System
12.2016 - 11.2017
- Provided efficient and caring patient service in 4-provider practice, assisting provider with procedures as well as performing EKGs, injections, ear irrigations, pap samples, urinalysis, blood sugar
- Communicated effectively within member healthcare team, preparing patients for examination and coordinating overall patient care
- Managed office calls and appointments, prioritizing calls, conveying information to providers when needed, and updating patient record
- REASON FOR LEAVING: RELOCATED TO NH
Medical Assistant Per Diem
KNF&T Staffing
03.2016 - 12.2016
- Served as key member of healthcare team for a variety of busy medical practices in the Greater Boston area, assisting MDS and RN team in ensuring optimal patient care and smooth daily functioning of office
- Handled administrative duties efficiently, allowing providers to focus on health concerns of patients
- Obtained vital signs such as, blood pressure, pulse oximetry
- Answered phone calls in a timely and efficient manner, and ensured all pertinent information was forwarded to the appropriate staff members
- Updating medical records and reconciliation of medication lists
- Ensured cleanliness, sanitation, and maintenance of facilities, exam rooms, and equipment, effectively supporting patient care operations
Medical Assistant
Partners Health Care
12.2012 - 08.2015
- Guided 20 or more patients to exam rooms daily, obtaining pertinent information and documenting in patient record to maintain optimum patient care
- Collected vital signs, blood draws, urinalysis, EKG, and maintaining sterile procedures and labeling samples appropriately
- Scanned patient labs, medical records, office notes, and other test results into patient record, keeping documentation up-to-date for provider review
- Administered immunizations from ages 0-100+
- Respond to messages and voicemails
Education
Bachelor of Science - Nursing
MCPHS
BOSTON, MA06-2026
Skills
- Specimens collection and processing
- Patient documentation
- Inventory and supply management
- Medical billing and coding
- Healthcare procedures
- Clinical applications
- Medical records oversight
- Treatment setup
- Insurance confirmation
- Sample collection procedures
- HIPAA protocols
- Vital signs monitoring
- Maintaining confidentiality
- EMR / EHR
- Medical terminology knowledge
- Reliable team player
- Phlebotomy
- Sterilization techniques
- Compassionate
- Patient-focused care
- CPR
- Adaptable
- Monitoring patient progress
- Sterile technique
- Medical office administration
- Compassionate caregiver
- Prioritizing stat orders
- Lab equipment calibration
- OB/GYN procedures
- Reliable transportation
- Companionship and emotional support
- Electrocardiographic rhythm recognition
- Wound care specialist
- Laboratory maintenance
- Patient bathing
- Respiratory therapy functions
- Feeding assistance expert
- Medical terminology proficiency
- Analytical decision-making skills
- Human anatomy and physiology
- Restocking lab supplies
- EKG set up and monitoring
- Vital sign monitors
- Infection control procedures
- Electrocardiography (EKG)
- Quick problem solver
- Clinical and administrative support
- Medical records confidentiality
- Preparing specimens and samples
- Patient assessments and care
- Wound care management
Certification
- AAMA 5/8/2021
Timeline
Certified Medical Assistant (CMA)
Addison Group
06.2023 - 01.2024
Certified Clinical Medical Assistant (CCMA)
MIT/nextSource
01.2023 - 05.2023
PCA Personal Care Assistant
Home Care-Private client
10.2022 - 04.2023
Certified Medical Assistant
Dartmouth-Hitchcock-Cheshire Medical Center
11.2021 - 10.2022
Certified Medical Assistant (CMA)
Cheshire Medical Center
11.2021 - 09.2022
Certified Medical Assistant (CMA)
Cheshire Medical Center
06.2020 - 11.2021
Intake Coordinator
Monadnock Family Services
03.2019 - 06.2020
Clinical Coordinator/Medical Assistant
Marathon Health for Life
08.2018 - 04.2019
Medical Assistant
Hallmark Health System
12.2016 - 11.2017
Medical Assistant Per Diem
KNF&T Staffing
03.2016 - 12.2016
Medical Assistant
Partners Health Care
12.2012 - 08.2015
- AAMA 5/8/2021
Bachelor of Science - Nursing
MCPHS
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