Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Private Elderly Caregiver
Zarouhi
Lexington, MA
08.2024 - 09.2024
Monitored clients' activity levels and helped prevent sedentary behavior.
Consulted with client care team to continually update care plans.
Built strong and trusting rapport with clients and loved ones.
Recorded client status progress and challenges in logbooks and reports.
Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Monitored health and well-being of clients and reported significant health changes.
Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Assisted clients with maintaining good personal hygiene.
Helped clients get in and out of beds and wheelchairs.
Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Followed care plan and directions to administer medications.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Engaged with patients and families to provide emotional support and daily living instruction.
Improved patient outlook and daily living through compassionate care.
Engaged clients by conversing and participating in activities and hobbies.
Helped clients with personal needs from exercise to bathing and personal grooming.
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Collaborated closely with family members regarding client care plans and progress updates.
Provided assistance with mobility issues such as walking or transferring from bed to wheelchair.
Assessed changes in physical or mental condition of elderly clients and reported any concerns to supervisor immediately.
Private Elderly Caregiver
Christine Christian Daycare
Reading, MA
07.2024 - 08.2024
Assisted elderly clients with daily living activities such as bathing, dressing, grooming and toileting.
Provided companionship and emotional support to elderly clients by engaging in meaningful conversations.
Performed light housekeeping tasks including laundry, vacuuming, dusting and preparing meals.
Transported elderly clients to medical appointments, errands and social events in a safe manner.
Maintained detailed records of client care services provided on a daily basis.
Administered medications to elderly clients according to prescribed instructions.
Encouraged participation in recreational activities that promoted socialization among the elderly community members.
Assessed changes in physical or mental condition of elderly clients and reported any concerns to supervisor immediately.
Developed individualized plans for each client based on their unique needs and preferences.
Helped clients with personal needs from exercise to bathing and personal grooming.
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Improved patient outlook and daily living through compassionate care.
Engaged clients by conversing and participating in activities and hobbies.
Engaged with patients and families to provide emotional support and daily living instruction.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Followed care plan and directions to administer medications.
Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
Certified Medical Assistant (CMA)
Addison Group
Cambridge, USA
06.2023 - 01.2024
Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
Provided support to patients by helping them fill out forms and answering their questions about health care services.
Prepared specimens for laboratory testing and performed routine laboratory tests.
Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
Collected urine samples from patients for drug screens or pregnancy tests when necessary.
Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
Answered patient calls promptly and directed inquiries to the appropriate department when needed.
Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Assessed, documented, and monitored vital signs for patients within outpatient setting.
Completed basic physical assessments of clinic patients to provide optimal care.
Contributed to office operations by triaging patients by severity of medical complaint.
Measured vital signs and took medical histories to prepare patients for examination.
Responded to patient callbacks and phone-in prescription refill requests.
Documented notes during patient visits.
PCA Personal Care Assistant
Home Care-Private client
Peabody, USA
10.2022 - 03.2023
Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
Maintained accurate records of client care services provided on a daily basis.
Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
Accompanied clients to doctor's appointments and outings when necessary.
Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
Educated families about proper nutrition for their loved ones in order to maintain good health.
Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
Responded promptly to emergency situations according to established protocols.
Prepared meals according to dietary guidelines set forth by the physician or dietitian.
Transported clients from one location to another in an efficient manner.
Assisted patients with recreational activities such as reading books or playing board games.
Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
Answered questions from family members regarding patient's condition or care plan.
Administered medications orally or topically as directed by physician orders.
Gave reminders about hygiene practices like brushing teeth or combing hair.
Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
Documented patient intake and dietary requirements and aided with feeding and monitoring.
Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Performed minor housekeeping tasks to keep patient areas clean and sanitized.
Assisted with patient admissions, discharges and transfers.
Supported healthy patient skin with bedside baths, wound care and integrity checks.
Recorded patient conditions and vital signs before and after medical operations.
Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
Certified Medical Assistant
Dartmouth-Hitchcock-Cheshire Medical Center
Keene, USA
06.2020 - 10.2022
Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
Provided support to patients by helping them fill out forms and answering their questions about health care services.
Prepared specimens for laboratory testing and performed routine laboratory tests.
Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
Collected urine samples from patients for drug screens or pregnancy tests when necessary.
Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
Answered patient calls promptly and directed inquiries to the appropriate department when needed.
Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Contacted pharmacies to submit and refill patients' prescriptions.
Assessed, documented, and monitored vital signs for patients within outpatient setting.
Completed basic physical assessments of clinic patients to provide optimal care.
Contributed to office operations by triaging patients by severity of medical complaint.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Measured vital signs and took medical histories to prepare patients for examination.
Responded to patient callbacks and phone-in prescription refill requests.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Cleaned and maintained medical equipment following procedures and standards.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Documented notes during patient visits.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Prepared treatment rooms for patient examinations.
Kept facility stocked with necessary supplies, equipment and instruments.
Explained treatment procedures and physicians' instructions.
Intake Coordinator
Monadnock Family Services
Keene, USA
03.2019 - 06.2020
Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
Maintained accurate records of client intakes in electronic database system.
Provided information and resources to individuals, families, and groups seeking assistance.
Created individualized service plans for each client based on their unique needs and goals.
Assisted in determining appropriate referrals for clients to other community agencies or programs.
Met regularly with clients to review progress towards established goals and objectives.
Developed strategies to assist clients in overcoming barriers that impede successful outcomes.
Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
Participated in weekly case conferences with clinical staff regarding treatment planning and goal setting.
Monitored client's activities while at the facility and documented any changes in behavior or attitude.
Provided education about available services, benefits, rights, responsibilities, risks and benefits of treatment options.
Assisted in developing policies and procedures related to intake processes.
Offered crisis intervention techniques when needed.
Attended trainings on topics such as trauma-informed care, cultural competence, ethics.
Actively sought out opportunities for professional development through continuing education courses or workshops.
Scheduled appointments and coordinated logistics for initial assessments and follow-up meetings.
Adhered to confidentiality guidelines when handling sensitive information about clients.
Assisted with the preparation of reports and presentations on intake activities and client demographics.
Maintained accurate and up-to-date records of client interactions and services provided.
Coordinated with external agencies and community partners to facilitate referrals and access to services.
Provided information and referrals to clients for additional resources and support services.
Coordinated the intake process, ensuring all required documentation was collected and processed.
Monitored client progress and updated case files accordingly.
Managed confidential client data in compliance with HIPAA and other relevant regulations.
Clinical Coordinator/Medical Assistant
Marathon Health for Life
Keene, USA
08.2018 - 04.2019
Developed and implemented clinical protocols, policies, and procedures.
Conducted patient assessments to evaluate needs and develop individualized plans of care.
Collaborated with interdisciplinary teams to ensure effective delivery of services.
Coordinated patient referrals to appropriate medical facilities and practitioners.
Maintained detailed records of patient progress and outcomes.
Oversaw the development and implementation of educational programs for patients, families, and staff members.
Provided direct supervision to clinical staff members in accordance with regulatory standards.
Monitored quality assurance activities related to clinical operations.
Assessed staffing needs on an ongoing basis to ensure adequate coverage of clinical services.
Performed regular audits of medical records for accuracy and completeness.
Facilitated communication between patients, family members, physicians, other healthcare providers, insurance companies.
Participated in the recruitment process for new employees by conducting interviews and making hiring decisions.
Developed innovative solutions to improve workflow processes within the clinic setting.
Provided guidance and support to team members regarding clinical best practices.
Tracked financial performance metrics such as revenue cycle management data.
Identified areas requiring improvement or modification based on changes in industry standards or trends.
Organized continuing education opportunities for staff members related to their respective roles.
Analyzed patient satisfaction survey results in order to identify areas needing improvement or enhancement.
Assisted with budget preparation and monitoring expenses associated with providing care services.
Partnered with nurse manager to raise standards of practice by monitoring, analyzing, and correcting staff performance.
Introduced new departmental policies and oriented staff to facilitate adoption of changes.
Admitted patients to services and completed thorough clinical documentation.
Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists.
Interviewed applicants and made recommendations for new hires.
Administered medications and various vaccines and performed in-office labs and tests.
Coordinated patient scheduling to optimize clinical workflow and improve patient care.
Participated in the development and review of clinical policies and procedures.
Facilitated communication between patients, families, and healthcare teams to ensure coordinated care.
Implemented patient satisfaction surveys to gather feedback and identify areas for improvement in clinical services.
Analyzed clinical data to identify trends, issues, and opportunities for improvement.
Coordinated continuing education and professional development activities for clinical staff.
Oversaw inventory management of clinical supplies and equipment to ensure availability and operational readiness.
Collaborated with healthcare professionals to plan and execute patient treatment plans effectively.
Developed patient education materials and programs to enhance understanding and adherence to treatment plans.
Communicated with patients with compassion while keeping medical information private.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Explained policies, procedures and services to patients.
Maintained records management system to process personnel information and produce reports.
Recruited, hired and trained new medical and facility staff.
Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Provided assistance to medical staff in performing minor surgical procedures.
Administered injections, medications and treatments as directed by the physician.
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Educated patients on healthcare topics such as nutrition and disease prevention methods.
Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Inspected equipment to ensure proper working order prior to use on patients.
Organized patient charts before each day's clinic sessions began.
Collected samples from patients for laboratory testing purposes.
Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Registered new patients into practice management software program accurately entering demographic information.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Scheduled appointments for patients via phone and in person.
Measured vital signs and took medical histories to prepare patients for examination.
Medical Assistant
Hallmark Health System
Medford, USA
12.2016 - 11.2017
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Administered injections, medications and treatments as directed by the physician.
Provided assistance to medical staff in performing minor surgical procedures.
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Organized patient charts before each day's clinic sessions began.
Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Scheduled appointments for patients via phone and in person.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Measured vital signs and took medical histories to prepare patients for examination.
Documented notes during patient visits.
Responded to patient callbacks and phone-in prescription refill requests.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Incorporated outside records into charts and EHR.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Prepared treatment rooms for patient examinations.
Explained treatment procedures and physicians' instructions.
Collected, labeled and stored laboratory specimens properly prior to testing.
Assisted back office patient processes to reduce office wait times.
Supported administrative staff by processing payments.
Processed orders for medical supplies and lab equipment.
Communicated with pharmacies for prescription refills on behalf of supervising physician.
Contacted medical facilities to schedule patients for admission.
Medical Assistant Per Diem
KNF&T Staffing
Boston, USA
03.2016 - 12.2016
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Administered injections, medications and treatments as directed by the physician.
Provided assistance to medical staff in performing minor surgical procedures.
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Inspected equipment to ensure proper working order prior to use on patients.
Organized patient charts before each day's clinic sessions began.
Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Collected samples from patients for laboratory testing purposes.
Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Registered new patients into practice management software program accurately entering demographic information.
Filed insurance claims forms in accordance with applicable regulations.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Scheduled appointments for patients via phone and in person.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Measured vital signs and took medical histories to prepare patients for examination.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Organized charts, documents and supplies to maintain team productivity.
Documented notes during patient visits.
Responded to patient callbacks and phone-in prescription refill requests.
Educated patients about medications, procedures and physician's instructions.
Contacted pharmacies to submit and refill patients' prescriptions.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Incorporated outside records into charts and EHR.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Explained treatment procedures and physicians' instructions.
Medical Assistant
Partners Health Care
Boston, USA
12.2012 - 08.2015
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Administered injections, medications and treatments as directed by the physician.
Provided assistance to medical staff in performing minor surgical procedures.
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Educated patients on healthcare topics such as nutrition and disease prevention methods.
Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Inspected equipment to ensure proper working order prior to use on patients.
Organized patient charts before each day's clinic sessions began.
Collected samples from patients for laboratory testing purposes.
Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Registered new patients into practice management software program accurately entering demographic information.