Brittney Vonlienen
Keystone
Summary
Accomplished General Manager at Ox Yoke Inn Restaurant, adept in operations management and leadership, significantly enhancing team productivity and sales profitability. Excelled in building strong client and vendor relationships, leveraging problem resolution and relationship-building skills for long-term success. Proven track record in staff management and development, ensuring high levels of customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
General Manager
Ox Yoke Inn Restaurant
08.2015 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
Education
Liberal Arts -
Kirkwood Community College
Cedar Rapids, IADiploma -
Iowa Valley High School
Marengo, Iowa05.2004
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Team Leadership
- Staff Management
- Relationship Building
Timeline
General Manager
Ox Yoke Inn Restaurant
08.2015 - Current
Liberal Arts -
Kirkwood Community College
Diploma -
Iowa Valley High School
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