Brittney Walker
Miami,FL
Summary
Reliable Class A CDL holder, seeking opportunities to enhance abilities abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
Warehouse Worker
Amazon
Miami, FL
09.2025 - Current
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Followed established guidelines for picking orders accurately.
- Packed boxes and stocked items according to organizational guidelines for efficient order fulfillment.
- Staged and sorted multiple types of products for loading.
- Ensured safety protocols were followed at all times while operating machinery.
- Maintained current knowledge of safety procedures and proper lifting techniques to minimize risk of injuries.
- Collaborated with team members to consistently achieve daily productivity goals.
Driver
Resolute Logistics LLC
Miami, FL
05.2025 - 09.2025
- Delivered packages promptly, ensuring customer satisfaction.
- Coordinated with dispatch team to enhance delivery route efficiency.
- Loaded and unloaded cargo, ensuring secure transport of items.
- Followed traffic laws and company policies to ensure safe deliveries.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Inspected vehicles for safety and maintenance issues regularly.
Cruise Specialist
Norwegian Cruise Line
Miami, FL
10.2024 - 04.2025
- Guided clients in selecting ideal cruise itineraries and destinations, ensuring alignment with their travel preferences.
- Provided personalized service by addressing customer inquiries and preferences.
- Provided customer service to clients regarding cruise packages, itineraries, and travel information.
- Resolved customer issues promptly to ensure satisfaction during bookings.
Patient Transporter
Express Employment
Miami, FL
07.2023 - 10.2024
- Transported patients safely between departments and facilities.
- Assisted medical staff in ensuring patient mobility and comfort during transfers.
- Maintained cleanliness and organization of transport equipment and vehicles.
- Communicated with patients to clarify transport procedures, enhancing their comfort and understanding.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Followed hospital protocols to ensure compliance during patient transport activities.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
Customer Service Representative 2
Miami-Dade Water & Sewer
02.2023 - 07.2023
- Managed billing inquiries, processed account transfers, canceled services, and set up new accounts efficiently.
- Resolved customer complaints, enhancing satisfaction and fostering loyalty.
- Delivered timely solutions and alternatives
- Keep records of customer interactions
- Follow communication procedures, guidelines and policies
CNA/ Lab Assistant
Centurion
02.2018 - 05.2021
- Collected and prepared samples for laboratory analysis
- Conducted laboratory tests, ensuring accuracy of results for reliable analysis
- Implemented procedures and policies, maintaining operational integrity in laboratory processes
- Analyzed data and input findings into databases
- Compiled and verified reports, ensuring presentation of accurate data for stakeholder review
- Managed supplies and executed inventory control processes
Direct Support Staff
Sunrise Community Inc.
08.2015 - 04.2017
- Assisted disabled individuals in daily living activities to enhance independence and quality of life
- Assisted individuals with daily living activities and personal hygiene.
- Provided companionship and emotional support to clients.
- Coordinated recreational activities to enhance client engagement.
- Coordinated transportation for clients using company issued vehicles, ensuring timely access to essential services
Call Center Representative
PRC
12.2010 - 04.2014
- Answered customer calls efficiently in high call volume environment
- Provided accurate, satisfactory answers to customers queries and concerns
- De-escalate situations involving dissatisfied customers
- Listened to customers concerns and resolve their issues
- Reviewed customer's accounts, provided updates and information
- Collaborate with other areas within the call center to improve the customer experience
Billing Specialist
Doctor Diabetic Supply Inc.
11.2005 - 09.2010
- Issued and posted bills, receipts, invoices and payments
- Managed account statuses and balances to identify and address inconsistencies
- Worked directly with insurance companies, healthcare providers and patients to resolve claim issues
- Initiated and followed up with insurance appeals
- Updated accounts receivable database to reflect new accounts and track missed payments
- Entered data into the system with high accuracy to ensure reliable financial records
Education
CDL Class A
Soler & Soler
Miami, FL02-2026
High School Diploma -
Miami Coral Park Senior High
Miami, FL06-2005
Skills
- Material loading and unloading
- Picking and packing
- Vehicle inspections
- Safe driving techniques
- DOT compliance
- Safety regulations
- Route optimization
- Equipment maintenance
- Ability to analyze reports
- Problem solving
- Skilled with prioritizing
- Well-organized
- Clear communication
- Ability to use positive language
- Comfortable working in a fast paced environment
References
Available upon request
Timeline
Warehouse Worker
Amazon
09.2025 - Current
Driver
Resolute Logistics LLC
05.2025 - 09.2025
Cruise Specialist
Norwegian Cruise Line
10.2024 - 04.2025
Patient Transporter
Express Employment
07.2023 - 10.2024
Customer Service Representative 2
Miami-Dade Water & Sewer
02.2023 - 07.2023
CNA/ Lab Assistant
Centurion
02.2018 - 05.2021
Direct Support Staff
Sunrise Community Inc.
08.2015 - 04.2017
Call Center Representative
PRC
12.2010 - 04.2014
Billing Specialist
Doctor Diabetic Supply Inc.
11.2005 - 09.2010
CDL Class A
Soler & Soler
High School Diploma -
Miami Coral Park Senior High