Brittney Walters
Owens Cross Roads,AL
Summary
Proactive and result-oriented Starbucks Shift Supervisor with a track record of success in metrics and professional growth opportunities. Adept in overseeing high-volume stores generating annual sales of $2.6 million while effectively multitasking to meet stores outlined metrics. Skilled in driving operational excellence, exceeding revenue targets and ensuring exceptional customer experience with every visit. Proven ability to optimize productivity, maintain a positive work environment and use effective problem solving and de-escalation skills. Recognized for exceptional leadership, strategic decision-making and a commitment to delivering outstanding results in a face-paced environment.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
05.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Store Manager
Starbucks
11.2022 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Store Manager
Starbucks
05.2022 - 11.2022
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Shift Supervisor
Starbucks
11.2020 - 05.2022
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
High School Diploma -
Oak Grove High School
Hattiesburg, MS05-2014
Skills
- Operations Management
- Conflict resolution techniques
- Scheduling Coordination
- Inventory Management
- Business Administration
- Workplace Safety
- Customer-Oriented
- Cash handling expertise
Timeline
Shift Supervisor
Starbucks
05.2024 - Current
Store Manager
Starbucks
11.2022 - 05.2024
Assistant Store Manager
Starbucks
05.2022 - 11.2022
Shift Supervisor
Starbucks
11.2020 - 05.2022
High School Diploma -
Oak Grove High School
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