Brittney Ward
Lepanto,AR
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Account Executive
Elite Home Health
10.2019 - 02.2023
- Met and exceeded service level goals to achieve standards and expectations.
- Serviced accounts and proposed new products and services to maximize revenue.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Attended networking events to build relationships and identify sales opportunities.
Admissions and Marketing
Three Rivers Healthcare And Rehab
05.2012 - 10.2019
- Assisted in patient admission process based on federal and state laws.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Developed and implemented strategies to increase number of applicants.
- Completed preliminary paperwork for incoming and outgoing patients.
- Implemented strategies to increase student recruiting, engagement and retention.
- Assisted in development and implementation of faculty development plans.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Coordinated open house events for prospective students, providing detailed information about programs and answering questions.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
Charge Nurse
Trumann Health And Rehab
09.2009 - 05.2012
- Recorded details regarding therapies to keep patient charts updated.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Evaluated patient histories, complaints, and current symptoms.
- Supervised and managed daily scheduling, tasking, and administration.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Implemented quality patient care techniques to align with safety, health, and organizational regulations.
- Developed and maintained close relationships with patients and families to facilitate smooth communications, provide encouragement and build trust.
- Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to asses needs and determine best options for care.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Monitored patient reactions after administering medications and IV therapies.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Developed and implemented specific nursing care plans to cater to individual patient needs.
- Collaborated with other healthcare professionals to provide quality patient care.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
- Supervised patient admissions and discharges from hospital to home care, rehabilitative facility, or self-care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Monitored nursing care, patient assessment processes, and treatment implementations.
- Cared for patients' wounds and changed dressings.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Education
Licensed Practical Nurse - Nursing
06.2009
Skills
- Agency Liaison
- Executive Leadership
- Accounts Payable and Accounts Receivable
- Lead Generation
- Onsite Visits
- Quarterly Reviews
- Account Relations
- Strong Presentation Skills
- Serve Customers
- Blood Sugar Monitoring
- Patient Care and Safety
- Medical Histories and Vital Statistics
- HIPAA
- Case Management
- Oxygen Initiation
- Activities of Daily Living (ADL) Support
- Basic Care Services
- Nursing Assignments
- Healthcare Administration
- Patient Relationship-Building
- Dressing Assistance
- Sanitizing Surfaces
- Quality Improvement Plans
- Calm Under Stress
- Monitoring Fluids
- Acute Illness
- Simple Dressings
- Database Administration
- Patient Admission
- Symptom Documentation
- Catheter Care
- Family Communication
- Critical Thinking
- Greet Guests
- Understanding of Insurance Options
- Well-Versed in Insurance
- Good Bedside Manner
- Control Budgets
- Verifying Eligibility
- Patient Referral
Timeline
Account Executive - Elite Home Health
10.2019 - 02.2023
Admissions and Marketing - Three Rivers Healthcare And Rehab
05.2012 - 10.2019
Charge Nurse - Trumann Health And Rehab
09.2009 - 05.2012
Arkansas Northeastern College - Licensed Practical Nurse, Nursing
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